Reception Manager

About us The Roof Gardens is a social club in the sky, 100 feet above the streets of Kensington. Close to an acre of private gardens with views across London to the horizon, The Roof Gardens is a new generation members club.A place of escape, bursting with wildflowers, olive and mulberry trees, grassy lawns and hidden nooks. An Art Deco gem created in 1938, The Roof Gardens has a legendary legacy. The Roof Gardens’ community is united by open-mindedness, optimism and kindness, not defined by background.The RoleWe’re seeking a confident and charismatic Receptionist Manager to join the vibrant front of house team at The Roof Gardens. As a warm and professional presence, you’ll become a familiar face to our members, ensuring their experience is seamless, welcoming, and memorable from beginning to end.Key Responsibilities:Previous experience as a Reception Manager, ideally within the luxury hospitality marketDevelop and manage departmental plans for resourcing and recruitment, ensuring staffing levels meet operational needsSupport the Front of House (FOH) Manager in overseeing the smooth and efficient running of reception areas, consistently delivering exceptional serviceEnsure you and your team have up-to-date knowledge of club products, services, facilities, events, pricing, and policies, as well as local area information, and actively promote themBuild strong one-to-one relationships with members to provide intuitive, personalised service and a consistently positive experienceAssist the events team in delivering large-scale and member-focused events within the clubCollaborate with the FOH Manager and the wider F&B management team to optimise bookings and ensure a seamless member journey throughout the clubIn partnership with the FOH Manager, lead, inspire, and support the team through ongoing training and development, fostering a culture of excellenceFlexibility to work varying shifts, including evenings and weekendsOur Benefits:30 days holiday, plus an extra ‘celebrate you day’One fully paid day each year for volunteeringHolidays increasing up to 33 days with each year of continuous serviceA free meal during your shiftLate night taxi allowance for safe travelEnhanced pension scheme with employer contributionsGenerous 'Refer a Friend' schemeTeam socials to celebrate our successesUniform and dry cleaning providedAccess to Wagestream for financial well-being support24/7 confidential well-being and mental health supportGrowth opportunities, both personally and professionallyBreakout spaces with showers, secure storage, and areas to relax with colleaguesWe are a community united by attitude, curiosity and optimism, not defined by background. We celebrate individuality and free expression. It doesn't matter where you have come from, it's where you are going. The Roof Gardens is a welcoming place of acceptance where growth is nurtured, experiences are shared, stories are exchanged and ideas are born.If you’d like to join us on the next chapter of The Roof Gardens, we’d love to hear from you.

Created: 2025-07-23