Account Manager

Job DescriptionAccount ManagerLocation: Dummer, BasingstokeSalary: 30,000 - 32,000 +uncapped OTE (realistic 45k+)Key ResponsibilitiesTo ensure regular contact withassignedcustomerbase, delivering exceptional customer service andexceedall expectations from themTo become the trusted partner for your customer base, and their main point of contact for all Communication,Dataand IT needsToidentifyup-sell and cross-sell opportunities within theassignedcustomer basewith a view tohitsalestargeteach monthTo address customers needs and concerns as quickly and effectively as possibleTo completereviewswith an aim to ensure customer satisfaction, strengthen customer relationships and raise opportunities to up-sell and cross-sellwith anaim to hit sales target by the end of each monthProject management of solution delivery and any escalations within theassignedcustomer baseTo maintain accurate records on the CRM and utilise the required pipeline and quoting portalsHit monthly sales target for new MRGP and renewals focusAccount Management of c.400customersRemote review meetings,opportunityseekingand end-to-end salesprocessWork alongside Provisioning and Support teams across the business to orchestrate the smoothest and best customer experience possibleEnsure escalations are raised within the business at theappropriate timeto ensure the swiftest possible resolutionFull product portfolio knowledge to enable full solution selling abilitySkills RequiredPositive can-do attitudeStrong customer service skillsStrong communicationskillsComprehensive industry knowledgeGreat attention to detailIT LiterateDecision making skillsProven problem-solving attitudeHonesty and integrityAbility toprioritiseworkloadBenefits21 days holiday increasing to 22 days after 3 years and to 25 days after 5 yearsExtra day off for your birthdayBuy holiday schemeEmployee Assistance ProgrammeFree onsite parkingEnhanced company sick payDiscounted retail vouchersReduced gym membershipAnnual salary reviewSCG mobile benefitEmployee referral bonusOnsite canteen offering free croissants and freshly made soupSCG is proud to be an equal opportunities employer.We welcome applications from all parts of the community and are committed to upholding the principles of the Equality Act 2010.We are committed to supporting applicants with disabilities. We will endeavour to make necessary adjustments to ensure a fair and accessible recruitment process.JBRP1_UKTJ

Created: 2025-09-18