2nd/3rd line Support Technician - MSP

Job Description2nd/3rd Line Support Engineer IT MSPLocation: Primarily office-based in the Reading area, with occasional visits to client sitesJob Type: Permanent / Full-TimeSalary: 30,000 36,000 per annum + up to 10% matched pension contributionEssential:Licence: Full Clean UK Driving Licence requiredMSP experience is essential candidates without prior experience working within a Managed Service Provider will not be considered.Role Overview:We are currently seeking a highly capable 2nd/3rd Line Support Engineer to join a growing IT Managed Service Provider (MSP). This is a fantastic opportunity for an experienced technical support professional who thrives in a customer-focused, multi-client environment.Youll provide enterprise-level technical support to a diverse client base, supporting the smooth operation of computer systems, software, and hardware. This is a hands-on role suited to someone with strong problem-solving skills, excellent communication abilities, and a proactive, team-oriented mindset.Key Responsibilities:Provide remote and occasional on-site technical support to clients (2nd/3rd line).Troubleshoot and resolve issues across hardware, software, and networking.Manage tickets and workflows via a helpdesk system.Setup, configure, and support desktops, servers, printers, phones, routers, firewalls, and access points.Document solutions and build a knowledge base.Collaborate with peers and escalate complex issues when necessary.Assist with training needs analysis and internal skill development.Technical Requirements:Experience in a technical support role within an MSP (essential).Strong knowledge of Windows OS and modern Windows Server environments (Domains, AD, DNS, DHCP).Experience with virtualization technologies (VMware vCenter, ESXi or Hyper-V).Good understanding of networking fundamentals and hardware components.Familiarity with Microsoft 365 suite (Entra, Teams, SharePoint, InTune, Exchange).Exposure to backup systems, enterprise firewalls, and email security platforms.Hands-on experience with remote support tools (e.g., LogMeIn, Rescue).Knowledge of security and cloud file-sharing solutions (e.g., Sophos, Egnyte, Ubiquiti) is advantageous.IT certifications or formal technical qualifications are desirable.Personal Attributes:Customer-focused with excellent communication skills (written and verbal).Detail-oriented and technically articulate.Able to work under pressure and independently manage workloads.Collaborative team player with a solution-driven mindset.Schedule:Monday to Friday, 8:45am 5:45pmOccasional paid weekend work may be requiredTravel time to office and client sites is additionalIf you're looking to take the next step in your technical support career with a dynamic MSP environment, apply now to join a team where your contribution will make a real impact.

Created: 2025-06-23