Managing Director - Specialist Travel / Tour Operator

Job DescriptionManaging Director Specialist Tour OperatorLocation: Basingstoke (Hybrid working)Salary: 65,000 95,000 + Performance Bonus + Potential Long-Term IncentivesAre you a commercially driven, culturally curious leader with a passion for travel and customer experience?Were searching for an ambitious Managing Director to lead a well-established, niche tour operator offering premium, themed small-group tours to discerning global clientele. With strong foundations, a loyal customer base, and exciting growth opportunities on the horizon, this is an opportunity to shape the future of a business known for delivering high-quality, immersive travel experiences.The OpportunityAs Managing Director, you will:Drive business growth through the development of new themes (e.g. art, music, geology) alongside established historical and cultural itinerariesExplore bespoke travel opportunities and strengthen relationships with UK/US institutional partnersExpand international markets and enhance client acquisition strategiesLead, inspire, and optimise a small but dedicated teamOversee operations, product, marketing, customer service, and finance functionsChampion service quality, ensuring consistently high feedback from clientsIntroduce operational efficiencies and explore tech/AI tools to support scaleYoull Be a Great Fit If You:Are a proven senior leader (Director, Managing Director, General Manager, Sales Manager (or similar) with SME or service-led experienceThrive in a hands-on environment and naturally build trust with your teamCan manage high expectations and service delivery for high-net-worth customers (avg. trip value 3.5k+)Bring a commercial mindset and are confident building strategic growth plans from the ground upHave strong financial literacy (P&L, forecasting, budgeting)Are energised by building lasting customer relationships and expanding brand reachExperience in the travel or education/cultural sector is desirable but not essential if you share the company's values and vision.Why Join?Shape the future of a unique travel business with a premium customer baseOpportunity to lead with autonomy, creativity, and strategic influenceSupportive environment with scope for long-term personal and professional growthHybrid working with regular access to a Basingstoke HQ

Created: 2025-06-20