3rd Line Core Engineer

3rd Line Core Engineer Up to 45,000 GBP 10% DV Bonus, 5% Company Bonus Onsite WORKING Location: Basingstoke , Bristol, South West - United Kingdom Type: Permanent Must Have: DV Clearance Join a leading, purpose-driven organisation delivering innovative IT services and critical infrastructure support for major public sector and private customers. Our client is a certified Disability Confident Leader, has been named among The Times Top50 Employers for Women in the UK, ranked by the Social Mobility Foundation as a Top 75 employer, and is recognised in the Stonewall Top 100 Employers for LGBTQ+ inclusion - reflecting their deep commitment to inclusion, fairness, and employee wellbeing. As a 3rd Line Core Engineer, you will deliver high-quality core OS and infrastructure support for high-profile user communities, contributing to services that support important clients and stakeholders. In this role you will work alongside 2nd and 3rd Line engineers to manage and maintain core systems, monitor event-management tooling, triage incidents, and provide escalation support when needed. You'll join a culture where collaboration, innovation, and continuous improvement are key. You will be empowered to share ideas, learn new technologies, and help build a reliable, secure, and future-ready infrastructure for end users. You'll have the opportunity to: Provide 3rd Line OS and core infrastructure support for customer systems, managing issues from detection through to resolution. Monitor and manage Event Management tooling (e.g., SolarWinds, SCOM), perform incident triage and escalation, and ensure service reliability for end-users and stakeholders. Work with core infrastructure tools and technologies including vCenter, MECM / SCCM, Active Directory, Windows Server, SQL, and ITSM tooling. Collaborate closely with customers, stakeholders, and technical leads to understand needs, communicate status, and support customer-facing interactions. Participate in a team committed to continuous improvement and service excellence, sharing knowledge and supporting colleagues to deliver top-tier support. Key Requirements / Experience: Experience or strong background in IT support/engineering, with exposure to OS / core infrastructure support. Familiarity with or ability to work with technologies such as vCenter (virtualisation), MECM / SCCM, Active Directory, Windows Server, SQL, and ITSM tooling. Experience using or supporting Event Management tools such as SolarWinds or SCOM (or willingness to learn). Strong problem-solving skills, ability to triage and escalate issues, and to work under pressure when required. Good communication skills for regular contact with customers and stakeholders, and ability to work collaboratively in a team. Flexibility to travel to customer sites when required, and willingness to work support hours (Monday-Friday, 07:00-19:00, 37hrs/week, early or late shifts as directed). Please note : Even if you don't meet all criteria above, but have a background in IT support and transferable skills, we encourage you to apply. Our client is committed to investing in you and supporting your career growth. Why work for our client? Recognised externally for inclusion, diversity, and social mobility - providing a welcoming, supportive environment for all colleagues. Inclusive Community and wellbeing networks embedded in culture, supporting flexible, hybrid-compatible working where possible. Opportunity to grow your skills, work with modern infrastructure and tooling, and build a rewarding career in a major technology organisation. Reference: AON/AMC/Fuj3rd #aao TPBN1_UKTJ

Created: 2025-12-11