Content Adaptation Manager

Remote6 MonthsPay rate: £500/day, Umbrella onlyPOSITION PURPOSE:The company's ambition is to be a recognized leader in customer experience and engagement.The CE&E IMI team aims to design and deliver intentional, impactful customer experiences for HCPs and patients through integrated engagements and solutions.This role is part of the Customer Experience, Content & Partnerships Excellence team of the CE&E, IMI organization - a team of innovative, passionate talent focused on designing and deploying personalized and outcome-oriented customer experiences grounded in deep insights and human-centered design.The Content Adaptation Manager role will work closely with Agency of choice to deliver quality creative adaptations of centrally created content (driven by CX Strategy& Design team) based on a clear input coming from CX Engagement & Channels team members who will work with countries on Engagement Plan per brand.The Content Adaptation Manager will be also in charge of a process on the line between CX Engagement & Channel Team and Content Hub Production team, making sure the briefs are received, uploaded to Fuse and managed with clear understanding on the localization ask.MAJOR ACCOUNTABILITIES:Work with Cx Engagement & Activation Director and Agency to understand a customer journey and content plan to work with Agency on creative adaptation of centrally delivered assets – this can mean existing content adaptation or/and creation of channel specific content from scratch based on Cx Strategy & Design Master Asset story.Brief Content Hub Production Team on content production and manage the rounds of changes with Asset OwnerSupport adaptation of above market content to local label requirements to ensure content is compliant and ready for execution in marketsSupport content tracking management and demand forecasting and prioritization process with Content Hub to ensure timely executionsWork together with Content Hub and Cx Activation Director to agree on engagement plan delivery via localizationMINIMUM REQUIREMENTS:Needs to be Fluent in ItalianMarketing and content savvy, combined with strong Project Management skills to be able to manage multiple workflows at the same timeExperience with content adaptation work either in a creative agency or on the customer sideSolid understanding of content quality aspects to be able to drive Agency deliverables on time and with the right qualityExperience with working with DAM/MLR toolsDESIRABLE REQUIREMENTS:A firm understanding of the regulatory environment in marketing to HCPsDemonstrated strong skills in oral and written communication, project managementHighly collaborative, ability to interact and partner with Agencies of choiceCOMPETENCIES:Able to manage multiple and complex processes at the same timeEmbraces a collaborative approach; thrives working closely with stakeholders to make sure their needs are addressed and delivered on timeAble to manage complexity, tasks, and interdependencies within timelinesWell organized & proactive to make sure things progress according to the plan

Created: 2025-07-23