AV Analyst

We’re working with a leading international law firm to hire an AV Analyst to join their in-house IT team. Based in the London office, this is a fully on-site role supporting the technology behind client meetings, hybrid events, and internal collaboration.This is not your typical AV tech role. You’ll be supporting a broad unified communications environment — from Microsoft Teams Rooms and Crestron systems to live video conferencing, Raspberry Pi setups, and high-spec hearing rooms. You’ll be responsible for resolving live support issues, maintaining AV infrastructure, and ensuring seamless technology delivery across all client and internal events.Key responsibilities:• Provide technical support for hybrid meetings, live events, and video conferences• Troubleshoot issues across a range of AV and UC systems, including Teams Rooms, Polycom, and Crestron• Conduct regular room checks and preventative maintenance• Participate in project work, tech testing, and out-of-hours deployments when needed• Contribute to improving AV/UC standards, documentation, and governance• Manage AV equipment inventory and support procurement processes• Ensure timely resolution of tickets in line with agreed SLAs, reporting issues as neededWhat you’ll bring:• At least 1 year of experience in an AV/UC support role within a professional or corporate environment• Working knowledge of Microsoft Teams, Teams Rooms, and AV integration• Familiarity with SIP protocol, basic networking, and common AV platforms• Experience with Windows systems and the ability to pick up new technologies quickly• Excellent problem-solving skills and a proactive, calm approach under pressure• Strong communication skills and commitment to excellent user experience• Willingness to meet the physical demands of the role, including setting up equipment, moving hardware, and supporting live environmentsThis is an excellent opportunity for someone looking to move into a more advanced AV/UC role within a structured and supportive environment, with the chance to develop their skills in a global, professional services setting.

Created: 2025-09-10