Aftercare Coordinator

Aftercare Coordinator - Docklands, LondonAre you passionate about delivering outstanding customer service and being the go-to problem solver in a fast-paced, design-led property environment? An opportunity has arisen for an Aftercare Coordinator to join a forward-thinking property developer at the heart of one of London’s most ambitious regeneration projects. Set within a vibrant community that blends creativity, culture and urban design, this role plays a vital part in ensuring residents experience a smooth and positive journey long after they’ve moved in.You’ll be joining a tight-knit and collaborative Customer Services team that thrives on quality, efficiency, and continuous improvement. The ideal candidate will be calm under pressure, customer-focused, and a proactive communicator—someone who can seamlessly coordinate defect resolution, manage multiple stakeholders, and ensure every interaction is professional, timely and solution-driven. If you enjoy problem solving, building rapport and being part of something transformative, this is the role for you.Key ResponsibilitiesAct as the main point of contact for residents reporting defects during the warranty period, offering friendly, professional and prompt support.Log and manage all customer interactions and issues in Salesforce, ensuring accurate records and timely follow-ups.Liaise with contractors, surveyors, and internal teams to coordinate effective resolutions to defects and customer concerns.Triage non-warranty queries with accurate advice to manage expectations and guide customers effectively.Manage shared inboxes and phone lines, prioritising and scheduling appointments for Aftercare Managers and operatives.Support administrative functions including reports, meeting coordination, booking works, and managing customer feedback responses.Contribute to improving customer satisfaction ratings by following up on surveys and acting on insights with the wider team.Collaborate with cross-functional departments to deliver a seamless customer experience and maintain high standards of service.If you believe you’re the right person for this role and you’re excited about the opportunity to help shape a growing community while delivering exceptional customer service, we’d love to hear from you. Please get in touch with us to find out more or to submit your application.

Created: 2025-07-24