Service Business Manager

Ford - Service Business ManagerUp to 37,500 per yearPermanent, 40 hours a weekDunton, HybridAre you a services manager looking for a new challenge?MSX International has the job for you!MSX International is looking for a talented Regional Business Manager to be an integral part of the Ford Customer Service Division (FCSD).The RoleThis role will manage the service business relationship with Ford franchise dealerships to drive parts sales through the workshops, and implement effective marketing plans to maximise workshop traffic and parts upsell.Using your passion, technical skills and knowledge, the Regional Business Manager will:Build strong relationships with Dealer partners to guide actions to ensure achievement of region objectivesProvide an integrated and complementary approach to develop service workshops with the aim to deliver growth in service retention and parts salesEnsure dealer engagement in Fords Service Retention Reward Programme including customer satisfaction, fix it right first time, video check, CRM programmes including customer connectivity and many other programmesCollaborate with Commercial Vehicle counterparts on Field Service Actions and lead time managementWork with dealer partners to grow accessories and tyre programme performanceIdentify barriers to engagement, propose solutions and engage all zone dealers effectively Plan strategic visits to zone Dealers to drive engagement and achieve objectivesInnovate and explore additional opportunities within the roles scopeAbout YouWe are looking for a Regional Business Manager with experience in a Dealer/Aftersales role (desirable) such as a Service Manager, Assistant Service Manager or Service Advisor.Our ideal candidate has excellent communication skills (both verbal and written) and:A strong understanding of Dealer Aftersales operationsNumerical and analytical capabilitiesComputer literate, in particular MS OfficeStrong drive for resultsProficient in time management and organisationKnowledge of the Ford brand (advantageous)Has a commitment to and passion for the brandWhats in it for you?At MSX, our employees are the force behind our success. We are dedicated to empowering and encouraging our people and offer flexible working methods to suit all. We are a Disability Confident Committed organisation who takes pride in our diverse workforce.In joining MSX, you can enjoy:up to 37,500 per year (depending on experience)25 days annual leave, plus bank holidaysCompany contributory pension plancash back health care schemelife assurancecar salary exchange schemeWorking pattern and location:40 hours per weekMonday FridayHybrid workingLocation: Dunton, Essex / Hybrid (1 day a week in office)Permanent contractTravel occasional dealer visitsYou can learn more about MSX International on our website: MSX InternationalJBRP1_UKTJ

Created: 2025-09-09