Customer Care Coordinator

Job Description Are you a Customer Service professional in the construction industry? Are you working in a large company and feeling held back by corporate policy and process? Want more ownership and make more impact on a business? This might be the role for you!The company Based in Banbury, Oxfordshire, and operating throughout central England, RB Maintenance aims to deliver 1st-class Customer Service services to LJ Construction and, in turn, to the UK's largest housebuilders. Our reputation is built on accountability, quality and performance. We operate in a reactive, results-driven environment where strong leadership, clear communication and accountability are essential. Were now looking for a Customer Service Manager who can lead from the front, take ownership, and consistently deliver against KPIs.The roleWe are looking for a Customer Care Coordinator responsible for end-to-end customer care and defect resolution. Youll lead the coordination of people and systems to ensure work is completed efficiently, accurately, and in line with agreed performance targets. This is not a purely administrative role it requires decisive leadership and a strong customer-first mindset.Youll manage, monitor and continuously improve customer care and defect resolution processes, including:End-to-end management of defect instructions, ensuring accurate logging, prioritisation and completionBooking and managing customer appointments, ensuring a professional and consistent customer journeyManaging materials and operatives to maximise completion efficiencyOwning and delivering the full billing process, ensuring all works are accurately billed in line with contractual requirements and KPIsBuilding strong working relationships with Customer Care Managers at the Main Contractor levelProducing HLR reports and analysing company performance to identify trends and improvement opportunitiesManaging team performance and skills developmentPlaying an active role in the wider team culture and company social eventsThis opportunity is well-suited to someone who is highly proactive and wants to lead and run a Customer Care department in their own way, one that delivers the most success and efficiency. Someone who cares about their work and is driven by career development.The packageCompetitive salary (based on experience)Bespoke training and development to upskill and support your progressionOpportunities for progression and more responsibility as the company developsFree-lunch-Fridays28 days holiday, including bank holidays and Christmas shutdown, which increases with length of service to a maximum of 34 days, including bank holidays and Christmas shutdownAwesome Christmas parties!To be successful, you willHave proven Customer Service experienceHave trade-related experience (construction, maintenance or similar)Be experienced in creating and managing processesBe experienced with Microsoft Office, particularly Excel and WordHave excellent written and verbal communication skillsBe able to manage competing prioritiesValue honestyBe cool under pressureBe proactive and seek improvement in everythingBe highly organisedBe confident but not cockyBe firm but fairAct with professionalismApply! If youre a highly proactive and ambitious, customer-focused professional with experience in construction, apply now!

Created: 2026-03-07