Helpdesk Manager

?? Helpdesk ManagerPermanent Position ??Location: Office-Based in Oxfordshire | Salary: £42,000 per annum ??Industry: Maintenance Services ??Full-Time | Monday - FridayAre you an experienced Helpdesk Manager with a passion for leading teams and streamlining operations? Were recruiting on behalf of a reputable and growing maintenance company, seeking a proactive and organisedHelpdesk Managerto join their team on a permanent, full-time basis.About the Role: As the Helpdesk Manager, you will oversee the day-to-day operations of the helpdesk team, ensuring efficient job logging, scheduling, and client communications. You'll play a crucial role in managing service delivery across planned and reactive maintenance contracts, acting as the key link between clients, engineers, and internal teams.Key Responsibilities:Lead and manage a team of helpdesk coordinatorsEnsure all maintenance requests are logged, scheduled, and completed in line with SLAsMonitor and improve helpdesk performance and processesLiaise with clients and engineers to resolve queries and issues promptlyProvide regular reporting on helpdesk activity and KPIsSupport the wider operations team with administrative and coordination tasksWhat Were Looking For:Proven experien...

Created: 2025-07-26