First Line Manager

Role overview:First Line ManagerConsidering making an application for this job Check all the details in this job description, and then click on Apply.AylesburyAylesbury Customer Service CentrePermanentFull TimeShift Pattern: Sunday to Thursday. Early Shift 5:30am-02:00pm/ Late Shift 1:30pm-10:00pmSalary 35000At Currys were united by one passion: to help everyone enjoy amazing technology.As the UKs best-known retailer of tech, were proud of the service our customers receive and its all down to our team of 25,000 caring and committed colleagues. Working as one team, we learn and grow together, celebrating the big and small moments that make every day amazing.Join us as a First Line Manager and youll be making the magic happen in our Customer Service and Delivery Centre . Youll be coaching and motivating your team to make every step of the first-class Delivery Centre, so we keep making amazing happen for our customers. Youll be finding what works well and striving to make it even better. Youll believe in getting things right first time for our customers and love delivering the best customer service, getting a buzz out of resolving logistical and practical challenges. Its a great feeling, one youll get to experience often.Role overview:As part of this role, youll be responsible for: Overseeing the running of the site, staffing and other resourcesMotivating a team of delivery drivers, warehouse teams and support colleagues to deliver on targetsProviding regular and consistent performance feedbackInfluencing operational decisionsWorking closely with other internal/external departments to ensure smooth-running operationCommunicating with and deputising for Operations Manager, working cross functionally and supporting different work area teams as requiredCreating a safe working environment, adhering to health and safety policiesPeople skills are one thing, but youll go a step further here by providing mentoring that puts performance improvement first. You wont stop in your pursuit of the best, for your team, the business and yourself. Our future and your future, youll take charge of them both.You will need:Proven recent experience of leading teams, applying a range of leadership styles, techniques, and coaching methodsA track record of developing teams to achieve customer-focused resultsStrong organisational skills to implement team and operational plans, prioritise workloads, and translate goals into actionable outcomesExcellent communication skills to liaise with different departments and clearly convey expectations and quality standardsIdeally, experience working in a logistics or transport environmentWe know our people are the secret to our success. Thats why were always looking for ways to reward great work. Alongside 30 days of annual leave (including bank holiday entitlement) and a competitive pension scheme, youll find a host of benefits designed to work for you. They include: Performance related bonus Product discounts on the latest tech A range of wellbeing initiativesWhy join us:Join our team and well be with you every step of the way, helping you develop the career you want with new skills, training opportunities and qualifications and endless variety to keep you learning.Not only can you shape your own future, but you can help take charge of ours too. As the biggest recycler and repairer of tech in the UK, were in a position to make a real impact on people and the planet.Every voice has a space at our table and were committed to making inclusion and diversity part of everything we do, including how we strengthen our workforce. We want to make sure you have a fair opportunity to show us your talents during our application process, so if you need any additional assistance with your application please email [email protected] and well do our best to help.

Created: 2025-08-25