Customer Care Representative

Customer Care Representative 12 - 18 month maternity contract If you want to know about the requirements for this role, read on for all the relevant information.Overall MissionAct as the central link between customers, operations, sales, and GBS to ensure customer requirements are fulfilled efficiently and cost-effectively. Build strong customer relationships, represent the Voice of the Customer, and manage the complete order-to-shipment process for assigned accounts. Main Responsibilities1. Strategy Design & ExecutionExecute Customer Care strategy aligned with global guidelines.Monitor KPIs and take corrective actions where needed.2. Project ManagementIdentify and support continuous-improvement opportunities.Participate in internal projects relevant to Customer Care.3. Subject Matter ExpertiseSupport assigned customers and affiliates to fulfill order requirements; escalate issues when required.Collaborate with Customer Care team to provide superior service.Maintain clear communication with customers, operations, sales, and GBS.Manage order changes, issue resolution, and customer complaints.Manage the full order-to-invoice cycle.Handle blocked or prioritized orders and customer returns.Build strong customer relationships and manage expectations.Analyze demand and forecasts; coordinate with planning on inventory needs.Participate in demand planning meetings.Maintain accurate customer records.Provide backup support for colleagues' accounts when needed.Identify trends impacting customer experience and communicate insights.Support onboarding of new customers.Participate in customer visits and presentations. Education & QualificationsHigh School/Secondary Education required.Associate or University Degree preferred.English + additional language(s) as needed. xjdpvnf 2-3 years industry experience, including customer-facing roles. Required CompetenciesCustomer orientedAction orientedAutonomousTime managementPriority settingProblem solvingConflict managementCollaborationStrong communication skills Required SkillsSAP and related processesMicrosoft Office proficiencyStrong written and verbal communicationS&OP / basic project management understandingKnowledge of fragrance market (preferred)Knowledge of Incoterms & shipping terminologyFlexibility and teamwork

Created: 2026-03-17