Duty Manager

Job Description Join Our Team: Duty ManagernnWere excited to welcome a new Duty Manager at our Anderton Boat Lift Visitor Centre.nnNavigate your future and lock in your career as we keep our canals open and alive.nnWorking Hours & LocationnnThis role follows a 37 hours, over a 7 day working pattern. This is a site-based role at Anderton Boat Lift, CW9 6FW.nnnWorking across our visitor attraction, the Duty Manager will be responsible for the safe and efficient operation at Anderton Boat Lift, alongside leading and motivating a team to deliver outstanding customer service. The team will support this through engaging activity participation, the sale of goods and services, and the upkeep of a highquality environment for all visitors.nnThe Duty Manager will champion the Trusts values, both personally and through your team, helping to create an exceptional visitor experience. In this role, you will actively contribute to increasing revenue, enhancing customer satisfaction, and ensuring our sites remain welcoming and enjoyable places to visit.nnnKey ResponsibilitiesnnManage a team or teams of staff/ volunteers delivering a safe environment and excellent customer service; for example in maintenance, retail, catering or operation of trip boats/ other.ntAdoption of required emergency, safety, operational, financial, other processes appropriate to tasks. Plan and implement safe working procedures - creation of risk assessments and method statements, in line with the Trusts Health and Safety Policy and standards.ntCustomers dealt with to expected standards of courtesy and care; resolve concerns/ complaints.ntDeliver targeted business plan objectives for services, projects, events, maintenance to planned expenditure budgets, regularly reporting on the same. Assist with identifying future priorities/ business planning and budgetary planning.ntMaintain high standards of cleanliness and safety at the site. Identify maintenance requirements and prioritisation. Instigate local maintenance tasks where required; liaise with other operational teams, contractors the Trust management structures as necessary for the execution of worksntCoach, develop and support the team performance for required measures, including customer satisfaction and other service standards. Report on the same.ntPlan and lead volunteers undertaking tasks ensuring the application of Trust procedures and the provision of a safe working environment for volunteers, and a satisfying volunteer experience.ntRecruitment and retention of staff and volunteers to assist with the running of the attractions, ensuring staff and volunteer satisfaction is high and their duties are rewarding.nnnAbout younnnYoure an experienced and confident team leader who can motivate staff and volunteers to deliver a safe, welcoming and highquality visitor experience. You understand operational and safety procedures and can produce risk assessments and method statements when needed.nnYou handle customer enquiries and complaints professionally, and youre comfortable delivering services and projects to agreed targets and budgets. You maintain high standards of cleanliness and safety, identifying and coordinating maintenance needs promptly.nnYou support, coach and develop your team, using performance measures and customer feedback to drive improvement. You also enjoy working with volunteers, ensuring they feel valued, supported and engaged.nnnSkills & QualificationsnnHND or Degree in relevant discipline or proven experience in a similar rolentRelevant occupational qualifications in disciplines for bespoke tasks, for example food hygiene.ntCustomer service training qualification Welcome Host or equivalentntValid driving licence appropriate to vehicle for specific rolesntTrust minimum safety learning standardsntAppropriate qualification in safety management, relevant to team discipline NVQ level 3 Safety Management/NEBOSH General certificatentProven experience in a customer facing relevant to the task required.ntPrevious retail/catering experience - DesirablentProven experience in direct sales, handling cash and the application of appropriate proceduresntProven experience in monitoring budgets and providing management reporting.ntProven experience in leading and motivating teams; directing, prioritising and delegating daily tasksntProven experience leading volunteersntProven experience with the use of computers and software packagesntAbility to work flexibly, in accordance with business demands.ntAbility to multi task, and work prioritisationnnnContact & ApplicationnnIf you have any questions, feel free to reach out to us at [email protected]. We encourage early applications as we may close the vacancy once we receive enough suitable candidates.nnWhat We OffernnWe offer an annual salary of 26,500. Enjoy a competitive pension scheme, increasing holiday entitlement, and a range of employee benefits. For a full breakdown of our benefits, check out our brochure here: EVP - 1. nnLearn more:https://canalrivertrust.org.uk/about-us/work-for-us/our-benefitsnnIND MP

Created: 2026-04-01