Internal Sales Account Manager

Location: DE55 (Hybrid - up to 2 days WFH after probation) Salary: 26,000 per annum Contract Type: Full Time, Permanent This role is crucial to the continued success of the department. The successful candidate will be an experienced, confident individual who thrives in a busy environment and can manage a demanding customer base with professionalism and assertiveness. While experience within the metal industry is not essential, it is highly desirable and would give candidates a strong advantage. Key Responsibilities: Manage customer accounts with professionalism, urgency, and a proactive approach Handle inbound enquiries, quotations, and orders Make outbound calls to customers to discuss order updates, product availability, and pricing Liaise daily with internal teams including Production, Quality, and Internal Sales to manage expectations and meet customer deadlines Confidently push back on unrealistic customer demands while maintaining strong working relationships Stay focused and composed in a team environment that can, at times, be emotionally charged Support junior members of the team with a calm, level-headed presence Who Were Looking For: Strong interpersonal and communication skills confident on the phone and in person Resilient, composed, and no-nonsense when dealing with pressure or drama Experience in the metal industry or with manufacturing customers is a major plus Previous experience in internal sales, account management, or customer service within a B2B environment Able to work independently and as part of a team Competent using CRM systems, order processing tools, and Microsoft Office Working Pattern: Full-time, office-based for the first 6 months (or until fully trained and confident in the role) Hybrid working available thereafter - 2 days from home, 3 days in office Flexible start and finish times from 07:30 am - 15:30 pm // 09:30 am - 18:30 pm Benefits: 27 days paid holiday + 8 bank holidays Performance bonuses and target incentives Refer a friend bonus - up to 1000 Life insurance cover Employee Assistance Programme Pension scheme Long service awards Christmas 'thank you' vouchers Career development and training programmes TPBN1_UKTJ

Created: 2025-09-01