Third Line Support

Why Join Us?Lead the technical delivery of complex IT and AV infrastructure solutions across varied industries.Be the go-to escalation point and mentor for junior and mid-level engineers.Design, implement, and optimise integrated solutions covering cloud, comms, AV, access control, and security.Work from a modern, collaborative onsite environment in a business that values long-term client relationships.Enjoy autonomy, influence, and responsibility in a role where your technical leadership makes a difference.Key Role ResponsibilitiesLead the planning and implementation of advanced infrastructure and technology solutions.Resolve high-level technical issues and provide expert guidance to 1st and 2nd line teams.Oversee complex projects including systems upgrades, migrations, and integrations.Collaborate with clients, vendors, and internal teams to ensure successful outcomes.Contribute to ongoing process improvement, documentation, and internal standards.Key Attributes Required5+ years’ experience in a senior support or 3rd line role, ideally with project delivery experience.Deep technical understanding of infrastructure, networking, cloud platforms, and AV systems.Strong communication and leadership skills to support mentoring and team collaboration.Proven ability to manage multiple workloads and client demands under pressure.Adaptable, solutions-focused, and committed to delivering service excellence.

Created: 2025-08-03