Customer Service Advisor

Customer Service Advisor (Branch Based) People Solutions are currently recruiting for a Customer Service Advisor (Branch Based) to join our well-established client based in Wilmslow on a full-time, permanent basis. This is a fantastic opportunity to join a respected organisation within the Financial Services industry, offering genuine long-term career progression and development. Shifts Monday to Friday: 9:00am 4:30pm 1 in 2 Saturdays: 9:00am 12:00pm Rates of Pay 23,000 per annum Benefits Genuine progression opportunities Supportive and collaborative working environment Ongoing training and development Opportunity to build a long-term career within financial services Ability to contribute ideas and influence customer experience improvements Day-to-Day Duties Deliver a consistently high level of customer service in a branch-based environment Build and maintain strong knowledge of products and services Retain existing customer balances and identify opportunities to attract new business Generate leads and contribute to wider business growth Identify and support customers with potentially vulnerable circumstances in line with policy and guidance Proactively contribute ideas to improve customer experience, processes, and standards Represent the business positively within the local community Work collaboratively as part of the wider group, sharing best practice Essential Skills Previous experience in a customer service role Ability to pass a credit check (Financial Services requirement FCA guidelines) Experience working within a financial services environment Strong attention to detail and organisational skills Excellent communication and interpersonal skills Confident problem solver with a proactive approach Ability to work within policies, procedures, and regulatory frameworks Strong team player with a willingness to learn and develop Desirable Experience Experience in a branch or counter-based environment handling face-to-face customer queries Exposure to regulated environments with an understanding of compliance and fair customer outcomes Experience identifying customer needs and signposting appropriate products or services Experience supporting vulnerable customers in line with policy and guidance Training Provided Full training provided with ongoing development and support Apply If you are ready to take on this exciting opportunity as a Customer Service Advisor, apply today and a member of our recruitment team will be in touch. People Solutions do not charge candidates any fees or request deposits at any stage of the recruitment process. TPBN1_UKTJ

Created: 2026-01-10