Sales Manager

Join Our Clients Growing Automotive Business as a Sales and Service Manager in Stratford upon Avon. This full-time, permanent position offers an exciting opportunity to lead a hybrid sales and service operation within a dynamic automotive environment, where digital innovation meets personalised customer care. Our Client seeks an experienced Sales and Service Manager to take full ownership of the customer journey, from initial contact through to aftersales support, ensuring seamless integration between online and in-person sales channels.Key Benefits:Competitive salary of 38,000 per annum, complemented by a 3% performance bonusOpportunity to work within a forward-thinking automotive company embracing digital sales tools and strategiesSupportive, collaborative work environment with opportunities for professional developmentWorking hours: Monday to Friday, 09:0017:00, with Saturdays (09:0013:00) on rotationEngagement with innovative CRM and eCommerce platforms such as ZOHO CRM, ZOHO Books, WooCommerce, and Stripe to optimise customer experiencesKey Duties as a Sales and Service Manager:Develop and maintain a well-structured sales pipeline, overseeing every stage from lead qualification to deal closureManage inbound leads through various channels including online, phone, email, and face-to-face interactionsAssist customers in navigating online purchasing options, including vehicle fitment tools, product selectors, and self-service eCommerce systemsPrepare quotes, issue invoices, and process transactions efficiently using ZOHO Books and StripeProvide consultative vehicle guidance, supporting customers with remapping, tuning, and performance upgradesCoordinate workshop jobs, allocating tasks, monitoring progress, and ensuring service level agreements are metLiaise with parts suppliers to maintain stock levels and ensure timely delivery for workshop operationsFoster strong customer relationships through personalised advice, resolving issues professionally, encouraging online reviews, and managing aftersales follow-upUtilise ZOHO CRM and Books dashboards to track KPIs, monitor workload, and generate performance reportsSupport general administration, participate in training initiatives, and contribute to the development of digital resources to enhance operational efficiencyRequirements:Proven experience in sales pipeline management, lead nurturing, and customer consultationStrong organisational, communication, and CRM software skills, especially with ZOHO CRM and related eCommerce toolsKnowledge of vehicle sales, tuning technologies, and workshop coordination advantageousAbility to manage multiple tasks efficiently within a fast-paced environmentCustomer-focused mindset with a consultative approach to sales and aftersales serviceProficiency in using digital platforms for online sales, booking management, and customer communicationThis is an excellent opportunity for a dedicated Sales and Service Manager looking to make a significant impact within a progressive automotive business. If you possess the skills and experience outlined above, we invite you to apply for this role and become a key player in shaping exceptional customer journeys in Stratford upon Avon. xjdpvnf To find out more about this position, please contact Billy Peasgood at Perfect Placement for further details and the application process.

Created: 2026-03-17