Performance Analyst

Job Title: Performance Analyst – SFIA Level 4Location: Manchester / Leeds / Sheffield (Hybrid Working)Contract Type: 6-month Contract (Inside IR35)Start Date: 11 August 2025Security Clearance: BPSSReporting To: Senior Performance Analyst, Collaboration and Communication Services (C&CS)Role Summary:We are seeking a Performance Analyst (SFIA Level 4) to support the govt client, specifically working with the Email and Microsoft Office team within the Collaboration and Communication Services (C&CS). This role will focus on delivering data-driven insights and performance measurement to enhance the user experience of internal digital services. You will operate under the guidance of a Senior Performance Analyst and work within a multi-disciplinary team.Key Responsibilities:Lead the development of performance measurement frameworks and meaningful KPIs.Apply quantitative and qualitative data analysis to drive service improvement.Work closely with stakeholders, user researchers, and service teams to deliver actionable insights.Communicate analysis clearly using appropriate formats and tailored messaging for varied audiences.Interpret and analyse user data to guide service design and delivery decisions.Support the collection, validation, preparation, and cleansing of data.Use Power BI and Azure Data Services to build dashboards and performance reports.Ensure compliance with digital service standards and accessibility principles.Essential Skills and Experience:Demonstrated experience working at SFIA Level 4 within performance analysis or similar roles.Strong technical capability in:Microsoft Power BIMicrosoft Azure Data ServicesStatistical analysis, hypothesis testing, and significance evaluationExperience in designing and implementing performance frameworks and KPIs.Skilled in user-centred analysis, translating user research and behaviour into strategic insight.Excellent communication skills with the ability to present complex data clearly.Familiarity with data quality assurance and preparation best practices.Desirable Skills:Experience in public sector, internal services, or large-scale digital transformation.Exposure to agile environments and iterative delivery.Understanding of data privacy, security, and governance frameworks.Working Arrangements:Hybrid working from Manchester, Leeds, or Sheffield (site attendance may be required).Contract duration: 6 monthsBPSS clearance required prior to onboarding.Hands-on use of internal platforms including Microsoft Azure and Power BI for accessing and processing staff activity data.Engagement Model:Inside IR35

Created: 2025-08-01