Job Title

Job DescriptionTelecare Equipment InstallerLocation: WorcestershireContract: Permanent Hours: 35Salary: 26,374.18We are seeking a dedicated and customer-focused Installer to join our team on a permanent contract in the Worcestershire area. This role plays a crucial part in helping people to remain at home for longer, safely and with independence.As an Installer, you will visit customers in their homes to simple and complex installations, upgrade current technologies, and test digital telecare equipment. You will also provide basic user guidance, ensuring all equipment is functioning correctly and that users feel confident and supported.This role includes participation in a weekend on-call rota approximately every 6 weeks, responding to urgent installation or maintenance issues outside of regular working hours.Key Accountabilities & ResponsibilitiesSupport the delivery of the company''s Technology Enabled Care Services (TECS) installation and maintenance services by applying specialist knowledge and skills (training will be provided)Program, demonstrate and install technology in clients'' homes and other premises, sometimes requiring basic DIY skills (e.g. fitting smoke detectors, key safes)Promote understanding with service users of how their technology solution works, providing clear explanation, instruction and supporting literatureEffectively manage individual workload to deliver timely appointments in accordance with internal KPIs and external auditsDeliver excellent customer service when visiting service users'' homes to install and maintain equipmentMaintain, repair or replace equipment as necessary and replace batteries on both a planned and responsive basisArrange removal of equipment no longer required and assist in stock managementAssist with asset management and stock control measures including storage, tracking, and recyclingComplete client assessments and obtain client details for inputting on call handling databaseResponsible for safe use of vehicles, tools and equipment in line with Taking Care policy and proceduresEssential RequirementsWe welcome applicants from a variety of backgrounds. Full training will be provided, so if you have strong people skills and a willingness to learn, we encourage you to apply.Excellent communication skills and ability to explain technical concepts in simple termsEmpathy and patience when working with older adults or people with disabilitiesProfessional and respectful demeanour in clients'' homesStrong time management and ability to work independentlyAttention to detail in documentation and reportingWillingness to travel (a valid driving licence is required)Ability to follow safeguarding and data protection protocolsCompetence in MS Office and basic computing packagesDesirable (but not essential)Experience with installation and maintenance of electronic or telecommunication equipmentFamiliarity with telehealthcare devices (e.g., fall detectors, personal alarms, medication dispensers)Basic networking and connectivity troubleshooting (Wi-Fi, Bluetooth, mobile data)Ability to read and interpret technical manuals and installation guidesPrevious experience in telecare, healthcare, social care, or community support rolesBenefits34 days holiday which is inclusive of bank holidays and your birthday off!Opportunity to partake in ShareplanLife Insurance and Medical Insurance LiteWellness ProgrammesVolunteering dayPensions schemeLong Service Awards, Discount Scheme, On-site Parking and Casual dressCycle to Work SchemeAdditional Information - Role subject to Enhanced DBS and reference checks in line with our security policy.Closing date: 14th May Interview dates: 18th, 20th and 21st May (one will apply)We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.If you are interested in joining our team, then we''d love to hear from you. Please click ''apply'' today to be considered as our Installer role. PandoLogic. , Location: Worcester, ENG - WR2 4QH