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Job Description Be part of the team that makes holiday magic happen! Were looking for an energetic, peoplefocused Assistant Guest Experience Manager to help champion outstanding service and support the delivery of unforgettable guest experiences across the park.nIf you love creating meaningful moments, leading great teams, and shaping what an exceptional holiday feels like, this role is the perfect next step.nAs an Assistant Guest Experience Manager, youll work closely with the Guest Experience Manager to enhance every stage of the guest journey - from warm welcomes on arrival to fond farewells at departure. Youll play a key role in driving guest satisfaction, improving service standards, and helping the team deliver consistent, high-quality experiences.nYoull use feedback, data, and insight to make improvements, support the team with daytoday operations, and help create a positive, joinedup experience across the whole park.nWhat you will be doing...nnAct as the voice of the guest, using feedback, data, and insights to drive improvements.nCreate a welcoming, professional atmosphere within reception and other guestfacing areas.nSupport enhancements to guest spend by understanding guest needs and expectations.nSupport in recruiting, training, developing, and motivating the Guest Experience team.nHelp build a culture of high service standards, positive behaviours, and strong teamwork.nAssist with daytoday team management, ensuring processes and standards are consistently followed.nMonitor key service metrics (CSAT, NPS, complaint ratios, guest experience scores).nAssist with action plans to drive continuous improvement across the guest journey.nSupport the effective handling and resolution of guest complaints in line with company processes.nWork closely with all park departments - Accommodation, F&B, Security, Maintenance - to ensure a seamless guest experience.nEnsure communication is smooth and joinedup so guests receive consistent service at every touchpoint.nnAbout you...nnExperience leading, supervising or developing a team in a customerfocused environment.nAbility to build strong relationships with guests and internal stakeholders.nPrevious customerfacing experience, with confident written and digital communication skills.nStrong IT skills and the ability to work comfortably across multiple systems.nFlexibility to work varied hours including weekends, evenings, and bank holidays.nA passion for service excellence and a desire to support continuous improvement.nnSo, why Parkdean Resorts?nWell, besides the one-of-a-kind team culture, stunning locations across the UK, and the chance to work with the UK's largest holiday park organisation, we can offer:nnThe chance to develop your skills and boost your career across our 65 parks weve got your back when it comes to training!nYoure never on your own with our Employee Assistance Programme! It comes with a 24/7 confidential helpline for counselling and support - because your wellbeing is our top priority.nA 50% discount for you and a 25% discount for friends and family when booking your holiday with us.nA team member discount of 30%, available on everything from fabulous food to delicious drinks and even our fun leisure activities.nScore awesome discounts! From tasty meal kits like Hello Fresh to your favourite local gyms, weve got deals on lots of brands just for you.nnWe want to be a force for good and caring for our parks, people, and planet is a natural component of the way we do business. We celebrate our people, communities and natural environment, enabling us to enhance the amazing memories we create for many years to come.nAre we the right fit for you? nAt Parkdean Resorts, every park is a place to start something great; a place where you can develop your skills, take on new challenges, and thrive alongside a team that supports you every step of the way. nOur parks create meaningful memories for our guests and know that great service is more than a smile - its understanding the value of every moment. Because its not just what we do, its who we are. Join a team that puts heart into every holiday. Be the Heart of the Park.nParkdean Resorts takes safeguarding seriously therefore background checks including DBS (or equivalent) will be carried out if appropriate.nWe want to do all we can to create an environment and recruitment process where people feel safe and comfortable to talk about disability. For any reasonable adjustment requests as part of the recruitment and assessment process, please contact Holly at [email protected].