Job Title

Purpose and Overall Relevance for the Organization: stylemargin:bottom:0.0cm;margin:top:0.0px: : To support and maintain a highly impactive, brand orientated consumer experience within the adidas LDN Flagship store. : To be the Expert who is responsible for the end:to:end service experience at all consumers within the designated consumer touchpoint, supporting all elements that provide a one:of:a:kind experience for our Flagship and creators club consumers. : To be the leading go to expert within the designated consumer touchpoint and have full knowledge and experience of product, features, benefits, competitors and the future marketplace to drive brand engagement, consumer centricity and Flagship KPIs. : Establish and maintain a culture of consumer centricity within the designated consumer touchpoint. : Supporting the SCEM with the overall consumer communication and engagement plans aimed at measurably increasing conversion rates at all stages of enquirer and applicant journey and to provide innovative ideas to develop experiences that showcase our brand. Key Responsibilities: stylemargin:bottom:0.0cm;margin:top:0.0px: : To role model consumer service behaviours : To demonstrate confidence in their area of Expertise and Develop holistic consumer journeys and shaping all consumer touchpoints: events, digital and print communication, social media interactions, in order to drive consumer conversion rates across all stages of engagement. : Support the tracking, supervise and optimise all consumer interactions within the designated consumer touchpoint. : Implement efficient ways to manage the consumer life cycle, which includes all the steps consumer go through when interacting with organisations. : Foster consumer loyalty through high:quality interactions at each step and within the designated consumer touchpoint. : Responsible for improving the experiences consumers have with adidas, with the goal of increasing consumer satisfaction, brand engagement and conversion. : Responsible for the execution of the designated consumer touchpoint i.e. Football dept, Running Department, Concierge Desk/team, 3rd party Services, Test and Create Zone, Lounge Areas, Digital Takeover, Maker Lab. : Accountable for the seamless execution of in:store activations events, in collaboration with the SCEM, Key City Marketing Activation Manager, VM and Retail Operations. : Partners with the SCEM to ensure a unique Flagship experience at the designated consumer touchpoint and supports training, scheduling, coaching and feedback for the Specialist and Generalist staff. : Proactively coach the Specialists and Generalist teams in store and partners with the retail training team to provide a 365' education to drive ongoing training and development within the designated consumer touchpoint. : Supports the SCEM and provides coaching to create a highly engaging and impactful shopping experience by adhering and elevating operational standards and process. : Understands the behavior and patterns of the Flagship store's consumer base, draws conclusions from this and consults with peers to meet or exceed consumer expectations continuously. : Provide feedback to all store teams on execution of service model across the designated consumer touchpoint. : Creates and drives a service culture by ensuring all activities are centered on the consumer. : Positively communicates and role models the adidas Brand Values. : Positively influences all business stakeholders by offering suggestions and ideas on ways to improve operations and processes within their area of expertise. : Communicates a desire to learn and seizes all available opportunities to drive own development and increase performance. : Drive appropriate level of audience segmentation to deliver personalised and relevant consumer service at the designated consumer touchpoint. : Supports the SCEM on the development of consumer benchmarking tools and ana