Job Title

Role: This is an exciting opportunity to step into a key role within their payroll function at a time of growth and change. They are looking for someone who can take ownership, bring structure, and become a trusted figure across the team, our clients, and our global partners. Following a recent leadership change, this role is critical in ensuring continuity, stability and confidence in payroll delivery. You will lead from the front, combining hands-on UK payroll delivery with oversight of international payroll through in-country teams (ICTs) and partners. The business operates a hybrid model with two days in the office and the rest from home. Key Duties/Responsibilities: Payroll Delivery (UK & Internal) Process, review and check UK payrolls Own end-to-end payroll for the companies employees Ensure accuracy, compliance and timely delivery Resolve queries, discrepancies and escalations Support complex or higher-risk payroll scenarios Maintain up-to-date knowledge of UK payroll legislation and ensure compliance across all payroll activity Proactively keep informed of changes (e.g. National Minimum Wage, Apprenticeship Levy and wider statutory requirements) and ensure these are correctly applied International Payroll Coordination Act as the central point of coordination across countries Build strong, credible relationships with in-country providers Hold partners accountable for timelines, quality and responsiveness Manage escalations and drive resolution Maintain visibility across multiple jurisdictions and payroll cycles Ensure a consistent client experience globally Team Leadership & Development Provide clear, confident day-to-day leadership Act as a trusted escalation point for the team Coach and develop team members to improve capability and confidence Identify skills gaps and actively support upskilling Create a culture of ownership, accountability and continuous improvement Bring structure and direction to the function Client & Commercial Support Join client calls, onboarding and solution discussions Provide practical payroll input into proposals Support global expansion conversations where payroll is a factor Help identify opportunities to strengthen or expand services Supplier & ICT Management Manage relationships with ICTs and payroll providers Drive accountability across external partners Challenge where needed and escalate appropriately Ensure clear, consistent communication across all stakeholders Support onboarding of new countries and providers Service Quality & Improvement We're always looking to get better, this role plays a big part in that. Reduce payroll errors, complaints and rework Support root cause analysis and fix issues properly Identify practical improvements to processes and controls Help strengthen consistency and reliability across payroll delivery Experience Required Strong UK payroll experience with hands-on delivery Strong, up-to-date knowledge of UK payroll legislation, with a proactive approach to staying current Exposure to international payroll (even if not processing it directly) Experience working with or managing third-party providers Confidence holding people to account, internally and externally Strong communication skills and client confidence A genuine interest in how global payroll works It would be great if you also have: Experience in an outsourced or bureau environment Experience developing or upskilling team members Exposure to EOR or global workforce models Familiarity with systems such as Staffology, Payzar, Freshdesk, Freshsales or Asana TPBN1_UKTJ