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Job Description Position: Helpdesk Administrator Company: KLEEMANN UK GROUP Location: Ashford Office KLEEMANN UK Group is on the lookout for a dedicated Helpdesk Administrator to join our dynamic service operations team. Based at our Ashford office, this role is ideal for someone who thrives in a fast-paced environment and enjoys solving problems, coordinating tasks, and ensuring seamless day-to-day support. Scope of the RoleAs a Helpdesk Administrator, youll play a central role in supporting our field operations and customer service functions. From logging breakdowns and managing communications, to liaising with engineers and maintaining accurate records, you'll be a key part of the engine that keeps our service running smoothly. Key ResponsibilitiesLog and monitor lift breakdowns accurately and efficiently.Respond to customer queries by phone and email in a professional and timely manner.Manage and prioritise the helpdesk and compliance inboxes.Upload insurance reports and maintain accurate documentation.Update and maintain various client portals to ensure current data.Allocate callouts based on priority, availability, and operational needs.Track ongoing issues and provide regular status updates to clients.Support overall service operations with clear communication and problem-solving. Skills & ExperiencePrevious experience in helpdesk, admin, or customer service roles.Strong communication skillsboth written and verbal.Excellent time management and multitasking abilities.Proficiency in Microsoft Office and general IT systems.A proactive and independent approach to daily responsibilities.Experience in the lift, engineering, or facilities sector is a plus, but not required. What We OfferA dynamic role in a globally recognised company with opportunities for growth and development.28 Days Annual Leave.Comprehensive Group Life Insurance.Ongoing training and professional development support.Equal Opportunities & AccessibilityKLEEMANN UK GROUP is proud to be an Equal Opportunities Employer. We value diversity and inclusion and are committed to providing a workplace where everyone can thrive. If you require any reasonable adjustments during the recruitment process, please let us know.#JobOpportunity #NowHiring #HelpdeskAdmin #LiftIndustry #KLEEMANN #ServiceTeam #AshfordJobs #AdminCareers