Job Title

Job Description Spinnaker are working with a well-known international transport and ferry operator, seeking a Customer Operations Supervisor to join their Port Operations team in Larne.This role plays a critical part in ensuring the safe, efficient and customer-focused operation of port activities, overseeing both freight and passenger operations during shift.You will be responsible for coordinating operational teams, maintaining high safety standards, and ensuring vessels operate efficiently while delivering an excellent customer experience. This is a hands-on operational leadership role within a busy port environment.Key ResponsibilitiesLead the safe and efficient delivery of all port operations during shiftCoordinate freight and tourist vessel loading and unloadingEnsure operations meet Health, Safety and Environmental requirementsMonitor operational performance and drive continuous improvementManage operational disruptions including weather, vessel delays and technical issuesEnsure high standards of customer service across all port operationsMaintain accurate records of operational movements and incidentsManage and support operational staff, including performance management and trainingEnsure compliance with regulatory, legislative and security requirementsWork closely with vessel crews, security providers and customer service teamsRequirementsExperience in port, ferry or maritime operationsExperience managing shift-based operational teamsKnowledge of incident management and operational reportingAvailable for shift work (6AM 6PM) 4 days on, 4 days off.