Job Title

Job Description AJ Chambers are currently representing an International Law Firm who are actively seeking a Client Services Administrator for their Cheltenham office.You will be joining the Internal Client services team in a highly reputable firm. You will have at least 6 months admin/customer service experience.Role & ResponsibilitiesCustomer Service Excellence:Proactively develop solutions to ensure a consistently exceptional service experience.Provide timely and relevant updates to our internal clients on the progress and status of tasks.Collaborate with our internal clients to offer support and guidance wherever possible.Administrative Support:Manage internal and external post deliveries and arrange courier services as required.Oversee file closing procedures, including archiving and retrieval processes.Handle tasks such as photocopying, printing, scanning, binding, and filing.Assist the Finance team by accurately submitting receipts, cheques, and invoices within the financial systemSubmitting 3E payment requests & expected funds formsProducing court bundles alongside the CDS teamMaintaining and updating client-specific records as required.Conducting basic Land Registry searches.Retrieving company details (e.g., registration numbers, addresses, directors) from Companies House.Ad-hoc projects upon request as needed.Completing other practice-specific administrative tasks as needed.General Responsibilities:Comply with all relevant legal and regulatory obligations including the Solicitors Regulation Authority (SRA) Standards and Regulations, and Principles.Undertake ad hoc duties as requested to meet business needs.Person specification:A minimum of 6 months administration experience.GCSEs graded A to C to include maths and English (or equivalent level of qualification).Solid customer service centric experience and work ethic.A strong customer service ethos, with a proactive and solutions-focused approach.If you feel you would be suitable, please apply directly or contact Jess at AJ Chambers.