Job Title

Job Description Customer Care AdvisorLeeds (LS2) | 1 Day Working From HomeStarting Salary: 26,500 + Quarterly BonusStructured Pay ProgressionJo Holdsworth Recruitment are recruiting Customer Care Advisors on behalf of our well-established, Leeds-based client within the healthcare sector. Due to continued growth, the company is expanding its Customer Care team and looking for individuals who are passionate about customer service and keen to develop their careers within a growing organisation.This role offers clear progression opportunities, structured salary increases, and the chance to gain exposure to other areas of the business through internal development programmes.The RoleAs a Customer Care Advisor, you will be responsible for handling a range of customer queries via telephone and email. These queries will typically relate to product information, delivery timeframes, and adding new customers to the internal system. You will also support with order processing, ensuring prescriptions match order numbers before electronically signing these off.The role requires someone who can work accurately at pace while delivering consistently high levels of customer service.Key ResponsibilitiesTaking inbound calls from healthcare professionals regarding product queries, delivery times, and new customer registrationsAccurately adding new customers to the internal database and logging call outcomesProcessing orders and ensuring prescription numbers match order detailsElectronically signing off orders efficientlyManaging the shared inbox and responding to email queriesBuilding strong relationships with customers and maintaining excellent service levelsIdentifying opportunities to introduce additional products where appropriate (not a sales-focused role)Experience RequiredStrong written and verbal communication skillsGood administrative and organisational skillsExcellent attention to detail and accuracyA genuine passion for helping customersPrevious office-based customer service experience is beneficial but not essentialProgression & DevelopmentOur client actively encourages internal development and career growth, offering:Starting salary of 26,5001,000 basic salary increase each yearQuarterly bonus incentivesDevelopment programme allowing employees to gain experience in other areas of the businessOpportunities to progress into different teams beyond Customer CareWorking PatternMonday Friday: 8:30am 5:00pm1 day per week working from homeWeekend rota 1 in 6 weekends:Saturday: 8:00am 1:00pm, Sunday: 10:00am 2:00pmDay off provided during the week when working weekendsDue to the high volume of applications received, we are unfortunately unable to provide individual feedback. If you have not heard back within 5 days, please assume your application has been unsuccessful on this occasion.By applying for this role, you consent for Jo Holdsworth Recruitment to hold your details for a 30-day period and contact you via the methods listed on your application.