Job Title

Job Description Role - Configuration Analyst Location - StokeSalary - up to 47,000Work Pattern - HybridAbout the OpportunityWe are a specialist managed services provider operating within highly regulated, security-sensitive environments. With a strong track record of delivering tangible outcomes to our clients, we place equal importance on nurturing the development of our people.We are looking for a detail-oriented and driven Configuration Analyst to take ownership of our Configuration Management Database (CMDB) - a cornerstone of our IT service delivery capability. This is a pivotal role within our Service Operations function, sitting at the intersection of technology, process, and people.What You'll Be DoingBe the Guardian of Our CMDBOwn the health, structure, and accuracy of the CMDB end-to-endEnsure all Configuration Items (CIs) follow agreed naming conventions, data models, and life cycle rulesRun regular audits, data reconciliation exercises, and quality checks to maintain a trustworthy, complete datasetSpot gaps in CI coverage and drive improvements with the teams responsibleContinuously refine Configuration Management policies, processes, and data modelsDrive Data Quality Through Discovery & IntegrationAdminister and fine-tune automated discovery tooling (such as ServiceNow Discovery, SCCM, or cloud-native solutions)Manage data imports, transformations, and reconciliation from external sourcesValidate CI relationships to accurately reflect service dependencies and infrastructure hierarchiesDiagnose and resolve data discrepancies or stale configuration objectsMap Services and DependenciesBuild and maintain service maps that connect CIs to business, application, and technical servicesDocument upstream and downstream dependencies to support incident impact analysis and change planningPartner with architects, system owners, and engineers to ensure end-to-end service views are accurateSupport Core ITSM ProcessesAct as the go-to subject matter expert for Change, Incident, and Problem Management teamsProvide CI and relationship insights to support risk assessments and root cause investigationsEnsure CMDB reflects all production changes, keeping CI life cycle data currentDeliver impact assessments for major incidents and significant planned changesReport, Improve, and InfluenceProduce CMDB health dashboards, KPIs, and trend reports for operational and leadership audiencesTranslate data insights into actionable recommendations that improve technology visibility and reduce riskEducate and influence stakeholders across the business on the value of accurate configuration dataSupport internal and external audits with well-evidenced CMDB controls and documentationWhat We're Looking ForEssentialSolid grounding in ITIL v4 Configuration Management principles and CMDB best practicesHands-on experience with at least one major CMDB platform - ServiceNow CMDB or Jira/Insight CMDBPractical knowledge of discovery tools, asset management systems, and configuration data sourcesAbility to interpret complex technical environments (Servers, networks, cloud, applications) and model them logicallySharp analytical and troubleshooting skills with a strong eye for data qualityConfident communicator - comfortable working with both technical specialists and non-technical stakeholdersDesirableExperience building out or maturing a CMDB within a growing or evolving tech organisationFamiliarity with cloud platforms (AWS, Azure, GCP) and their associated discovery integrationsSome Scripting capability to support data manipulation tasks (eg PowerShell or Python)Awareness of security controls, compliance frameworks, and audit requirementsCertificationsITIL Foundation v3/v4 - minimum requirementITIL Specialist or higher - advantageousPlatform-specific CMDB certifications (eg ServiceNow CISCMDB) - highly desirableThe Kind of Person Who Thrives HereYou take pride in accurate, clean data - messy CMDBs keep you up at nightYou own your work and follow through without needing to be chasedYou can influence people and drive change without direct authorityYou approach problems methodically and think in systemsYou're always looking for a better way to do thingsSecurity Clearance RequirementsDue to the nature of the work undertaken, this role requires candidates to hold or be eligible to obtain UK Security Clearance. Applicants will typically need to be British Citizens or have lived and worked continuously in the UK for the past five years.Role - Configuration AnalystLocation - StokeSalary - up to 47,000Work Pattern - HybridOscar Associates (UK) Limited is acting as an Employment Agency in relation to this vacancy.To understand more about what we do with your data please review our privacy policy in the privacy section of the Oscar website.