Job Title

Job Description We are currently recruiting on behalf of our client for an experienced and motivated Lettings Team Leader to join their Head Office team in the Peterborough area. This is a newly created leadership role, offering the opportunity to shape and enhance the delivery of a high-quality, customer-focused lettings service. This is an excellent opportunity for a housing or property professional ready to take the next step in their leadership career, driving service performance while ensuring customers receive a smooth and positive experience into their new homes. The Role As Lettings Team Leader, you will oversee the end-to-end lettings process while leading and motivating a dedicated team. You will play a key role in improving performance, minimising void periods, and ensuring compliance with legislation and best practice.Key responsibilities of a Lettings Team Leader include:Leading, coaching and developing a high-performing lettings teamManaging the full lettings process including vacancy management, allocations, garage lettings and mutual exchangesReducing void turnaround times and improving key-to-key performanceProviding expert advice on housing legislation, landlord and tenant law, and policy complianceMonitoring budgets, forecasting and financial performanceProducing detailed performance reports and KPI analysis for senior managementBuilding effective relationships with internal departments, local authorities and partner agenciesSupporting customers requiring temporary or emergency accommodationDriving service improvements based on customer feedback and insightWhat we would love to see fom you:A sound understanding of property law, landlord and tenant legislation, nomination agreements and lettings best practiceExperience working within a regulated housing or property environmentProven experience leading and motivating teamsStrong IT skills, including Microsoft Office applicationsExperience handling complaints and delivering excellent customer serviceConfidence in analysing data and reporting against KPI.A confident decision-maker with strong problem-solving skillsAn excellent communicator, both written and verbalHighly organised with the ability to manage competing prioritiesComfortable working to deadlines in a fast-paced environmentSkilled at building strong working relationships across teamsQualifications & RequirementsRelevant vocational qualification or diplomaCIH Level 3 or 4 (desirable but not essential)Full UK driving licenceAccess to an insured vehicle for business useDBS check requiredBenefitsof this Lettings Team Leader role:Generous pension scheme with employer contributions matched up to 10%, plus life cover25 days annual leave plus bank holidays, increasing with serviceFlexible family-friendly and carers leave policiesEmployee rewards platform offering cashback, vouchers and discountsHealth cash plan including 24-hour GP access, Employee Assistance Programme, and cashback for dental and optical expenses (post-probation)If you are an experienced housing professional ready to take on a leadership role where you can truly make an impact, we would love to hear from you.If this role is for you then please apply or contactJBRP1_UKTJ