Job Title

Job Description Clinical Operations ManagerLocation: SandwichHours: 37.5 hours per week, 9am to 5pmSalary: 40,000 per annumWe are seeking an experienced Clinical Operations Manager to lead national clinical operations and drive business growth in a patient-focused private healthcare setting. You will be responsible for strategic planning, reporting, and IT/system management to ensure operational excellence, maximise clinic capacity, and support continuous improvement across all clinical services.Key ResponsibilitiesLead the strategic planning and execution of clinical operations to meet capacity and revenue targetsOptimise clinic, doctor, and chaperone scheduling and manage clinic utilisation against patient demandManage the clinical booking system and ensure accurate data, reporting, and dashboards for managementOversee stock control, clinic readiness, and operational processesLead the onboarding, contract management, and performance reviews of clinics, doctors, and chaperonesEnsure compliance with regulatory standards and QMS policiesDeliver training on operational processes, systems, and in-clinic proceduresAssist with complaints, incident management, and corrective actionsPerson SpecificationProven experience managing clinical operations or healthcare service delivery teamsStrong strategic planning, organisational, and leadership skillsAdvanced ability to work with IT systems, booking platforms, and large data sets, with clear reporting skillsExperience managing clinic capacity, utilisation, and operational KPIsStrong stakeholder management, able to build effective relationships with clinicians and external partnersHigh emotional intelligence, with empathy and confidence when communicating with patientsHands-on, solutions-focused, and driven by continuous improvementExperience in health services or clinical operations is desirableWillingness to travel occasionally for clinic reviewsBenefits25 days holiday plus 1 extra per year of service (up to 5 extra days)Pension auto-enrolment with 3% company contributionEmployee Assistance Programme (EAP) for mental health and wellbeingApplicants will only be considered if they are within a local travelling distance to Sandwich and have a full right to work in the UK.Email:New Appointments Group, Expertly Matching Employers and Jobseekers since 1975.Before submitting your CV, please check the layout, spelling, and grammar. If your CV includes graphics or design features, please also provide a simplified Word version.If this role isn't for you, please check our website for other roles, or send us your CV-we would still like to hear from you! You can find us on our website, LinkedIn, Facebook, Instagram, and [email protected] are committed to fostering a diverse and inclusive environment in line with the Equality Act 2010. All qualified applicants will be considered regardless of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, or sexual orientation.New Appointments Group acts as an Employment Agency for permanent roles and as an Employment Business for temporary roles.JBRP1_UKTJ