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Job Description TITLE: Technical Support Manager , Academy & Technical UpskillingLocation: Near Southampton (with occasional travel to Swindon, Peterborough, Sheffield)Salary: 52,000 basic + 22 days holiday + company vehicleIndustry: Fire & Security / Technical ServicesABOUTOur client, a growing fire and security solutions provider, is seeking a Technical Support Manager to support their internal Academy program. This role is responsible for coaching, upskilling, and developing technicians through a 7-month structured training program. The position combines classroom-based training with on-site support, and occasional overnight stays may be required depending on the training schedule.Benefits Fire and Security, Technical Support Manager Competitive salary up to 52,000 basic Professional development Opportunity to work across fire, EML, extinguishers, intruder, access control, and CCTV systems Flexible working patterns and occasional overnight travel Be part of a small, high-performing teamResponsibilities - Fire and Security, Technical Support Manager your role will include: Delivering Academy training sessions, both classroom-based and on-site Supporting technicians to gain qualifications and improve performance Monitoring progress, assessing skills, and providing feedback Maintaining training records and content Assisting field engineers when required and supporting site visitsRequirements - Fire and Security, Technical Support Manager Previous experience in technical roles (senior engineer considered) within fire, security, or related industries Knowledge of fire, EML, extinguishers, intruder, access control, and CCTV systems Strong IT and networking skills Self-motivated, organised, and performance-driven Willingness to travel occasionally and stay overnight if requiredDesirable: Academy/trainer experience, technical certifications, and staff development experienceWhy Join?This is a fantastic opportunity to join a respected company, supporting a structured Academy program, developing technicians, and working in a high-performing, collaborative environment with career growth and professional development.Apply Now!If you're an experienced Technical Support Manager or Senior Engineer based near Southampton, this role offers strong earning potential, hands-on leadership, and the chance to make a tangible impact on trainee and technician development.Keywords to support your application:Technical Support Manager, Academy Trainer, Fire Systems, EML, Extinguishers, Intruder Alarms, Access Control, CCTV, Senior Engineer, On-site Training, Classroom Training, Technical Upskilling, Performance Management, Networking, IT SkillsJBRP1_UKTJ