Job Title

Head of Customer Service - 3 month Fixed Term Contract A regional house builder have a temporary requirement for a Head of Customer Service to join their customer care team to support remedial works on new build housing developments in the Northwest area for a 3-month period. Your duties and responsibilities will include: Responsible for ensuring defects are attended to in a reasonable timescale Promote client interface e.g. Building Housing Managers and Maintenance Managers relationships Promote a culture of cost control and recovery on site through specification of works and adherence to contract charge procedures Be an ambassador for the company and attend appropriate corporate and handover events Develop new ideas to improve the quality of build and after sales service Plan, prioritise and organise workloads on a daily basis Conduct handovers (developing a demonstration role), pre-sale and 12 month close of defects inspections on shared ownership and outright sale products Specify remedial works, allocate appropriate subcontractors and supervise this up to completion Maintain accurate audit trails and ensure documentation is filed in an organised manner Assess performance and work quality of subcontractors, and report issues to the Customer Care Manager Ensure improvement in customer satisfaction ratings Ensuring compliance at all times with Health and Safety procedures Knowledge Skills and Experience Ability to think strategically and coordinate complicated work programmes Demonstrate excellent interpersonal skills in dealing with internal and external customers Confident and able to demonstrate excellent negotiation skills Ability to communicate at all levels Must be able to stay calm, professional, efficient and display patience when dealing directly with customer complaints Recognise the importance of customer service and meet the standards required when dealing with both internal and external customers Ability to run, organise and prioritise - paying attention to detail in a methodical manner Good technical knowledge of various trades, including electrical, plumbing, and specific understanding of defects and specification of remedial works Able to evaluate and assess technical and commercial issues and make informed decisions Self-motivated, working as part of a team under own initiative This will be a 3 month fixed term contract In return for your skills the company are offering a competitive salary and company benefits including a pension scheme, 26 days holidays + bank holidays, 9-5pm (37.5 hours per week), free parking. If you are interested in the Head of Customer Service please apply via the link provided. TPBN1_UKTJ