About the OpportunityWe are recruiting on behalf of a powerhouse national removals and logistics company for an energetic, customer-driven Self-Store Manager to lead their Norwich self-storage facility.This is a fantastic opportunity to join the self-storage division of a well-established, financially backed national brand with an excellent reputation - making it easy to sell and a pleasure to represent! If you're commercially minded, love working with customers, and want to make a real impact on business performance, this role is perfect for you.What You'll Be Doing:Operational LeadershipTake full responsibility for the day-to-day running and performance of the self-storage facilityMaintain excellent site security, cleanliness, and health 'safety standardsConduct regular unit inspections and coordinate basic maintenance requirementsManage stock levels and warehouse procedures effectivelySales & Business DevelopmentDrive revenue growth for both storage and local moving services through proactive sales activityConvert qualified leads into bookings through home visits and consultationsIdentify customer needs and recommend tailored storage solutionsMaximize every customer enquiry to increase branch revenuePrice competitively in line with demand to achieve optimal long-term occupancyCustomer ExcellenceHandle all customer enquiries, bookings, contracts, and payments professionallyDeliver consistently outstanding customer service at every touchpointBuild strong relationships within the Norwich communityEnsure every customer has a positive experience from enquiry to move-outPerformance ManagementAchieve company targets through effective P&L managementMonitor and report on key performance indicatorsUse sales data and market insight to drive continuous improvementWhat We're Looking ForEssentialExperience in self-storage operations and warehouse stock control proceduresProven ability to manage, motivate, and coach a small teamStrong commercial awareness with a track record in sales or customer serviceExcellent understanding of health 'safety legislation and best practiceOutstanding IT and administration skillsValid UK driving licenceSelf-motivated, proactive approach with excellent organizational skillsDesirableBackground in sales, lead generation, or after-sales customer serviceValid First Aid CertificateExperience growing revenue in a customer-facing environmentWhat's On OfferCompetitive salary £26,000 - £28,000 with performance-based bonus potentialJoin a well-backed national company with an excellent reputationRepresent a trusted household name - easy to sell and promoteOpportunity to genuinely impact business growth and performanceVaried, hands-on role - no two days are the sameCareer development opportunities within a national organizationJob security with an established market leaderAbout YouYou're a natural people person who loves building relationships and helping customers find the right solutions. You're equally comfortable rolling up your sleeves on-site as you are engaging with customers and driving sales. You take pride in your work, have a keen eye for detail, and understand that excellent customer service is the foundation of sustainable business growth.Interested? If you have the drive, experience, and customer focus to excel in this role, we'd love to hear from you!
Job Title
Self-Store Manager