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Job Description Technical & Operational Excellence ManagerLocation: Field-Based (Minimum 3 Days On-Site Weekly)Function: Technical & QualityReports To: Head of Technical & QualityTravel: Up to 70% across manufacturing sitesAre you passionate about driving quality, safety, and continuous improvement across manufacturing operations?Join Mller as a Technical & Operational Excellence Manager and play a pivotal role in shaping the future of food safety and product quality across our network of sites.About the RoleThis is a high-impact, cross-functional role focused on eliminating repeat food safety and quality issues. Youll lead root cause investigations, coach site teams, and embed a culture of technical excellence and proactive problem-solving. Acting as a central technical expert, youll influence standards, drive compliance, and support continuous improvement across the business.Key Responsibilities as Technical & Operational Excellence Manager:Lead structured investigations into repeat non-conformances using tools like 5 Whys, Fishbone, and DMAIC.Develop and manage a network-wide non-conformance matrix and trend analysis.Ensure robust validation and verification programs are in place and effective.Drive corrective and preventative actions (CAPA) and verify their long-term success.Coach and challenge site technical teams to build RCA capability and audit readiness.Collaborate with Manufacturing, Engineering, NPD, and Supply Chain to embed technical excellence.Report performance against KPIs and escalate strategic risks to senior leadership.What Were Looking For:Degree in Food Science, Microbiology, Dairy Science, or related field.Experience in a senior technical or quality role within FMCG (preferably dairy or chilled food).Strong knowledge of food safety standards (BRCGS, HACCP, ISO 22000).Advanced problem-solving and continuous improvement skills (Lean Six Sigma preferred).Excellent communicator and influencer, able to lead without direct authority.Highly analytical, resilient, and collaborative.What We Offer:Competitive salary and bonus scheme.Company car or car allowance.Generous holiday entitlement.Pension scheme with company contributions.Private healthcare options.Professional development and training opportunities.Safe, modern working environments with state-of-the-art equipment.Supportive culture focused on growth, innovation, and continuous improvement.Long-term career opportunities with a market-leading brand.Ready to make a difference?Apply now and help us deliver safe, high-quality products, right first time, every time.