Job Title

Job Description We are recruiting in our Normanton/Leeds Office for a Logistics Support Coordinator.The purpose of the role isto support the logistics function in clear and accurate reporting of delivery related issues and monitor and track deliveries.To enable us to monitor Process adherence , compliance management and support for week closures and financial impacts.Offer DetailsShift Pattern; 5 day rotating rota, over 7 days per week including weekends and Bank holidays. The start and finish times vary between 7AM - 6PM , 7 days per weekContract Type; Full Time / TemporaryLogistics Support Coordinator Key Responsibilities:To own and manage any delivery related queries received and ensure these are recorded and reported accuratelyTo track our fleet in order to identify any late deliveriesReport any lates or failures to the business Investigate delivery related queries for discrepancies and damagesTo investigate and process and delivery related creditsTo investigate and manage any customer returnsProvide customers with proof of deliveryProvide delivery performance reports to our sites Collation and escalation of non-adherences and reporting progressReporting clear target areas for improvement to relevant sites and monitor progressTo report on stock availabilities by sites daily including shorts and reasonIsotrac data consolidation and trendingCentral Liaison with CSC on daily performance / adherencesWaste reporting including Tipping - mass balances - Loads for disposalEnsure that a full suite from the systems is available weekly for the management bookTo manage and log any driver related complaints from the publicTo create and distribute daily and weekly reports to the wider BusinessShift Patterns5 day rotating rota, over 7 days per week including weekends and Bank holidaysThe start and finish times vary between 7AM - 6PM , 7 days per week Key Skills & ExperienceExperience in FMCG Logistics operational environmentExperience in a Transport or delivery office environmentExperience with delivery related queries such as late , proof delivered or missing deliveriesCustomer service experienceStock and systems background would be preferred but not essentialExcel competentGenerating information led, effective reports and analysisWorking to KPI TargetsOrganised and detail orientatedHighly motivatedFlexible and open to changePragmatic approachTenacity and ability to influenceCurious mindset and a will to improve for the wider business, not functionsAbility to produce relevant and meaningful information from multiple sourcesThe role does require some travel to other UK sites so a driving licence is preferredBenefitsCompetitive salary, monthly paid33 Days Annual Holiday3% BonusX2 Life AssuranceCompany Pension SchemeAccess to the Mller Rewards discount scheme offering over 800 discounts online and in-store and the potential to make savings across grocery and clothes shopping, holidays, insurance, gifts and moreHave pride in what you achieve as a member of a teamFree onsite secured colleague car parking