Job Title

This award-winning Digital Transformation Agency is looking for a Digital Support Manager for a key role within the business, being the main point of contact for their clients and leading their hosting and web application support team. You will be hands-on managing the day-to-day support, setting service levels, and making sure their platforms are always available, secure, and maintained. Experience Needed - Experience in managing hosting environments, website maintenance, and web application support of client sites within an agency environment. Someone that is always looking for ways to support, improve services, and build/support better digital experiences for their platforms. Knowledge of hosting platforms and maintenance (e.g. AWS, Linux Servers) Knowledge of web tech (Databases, APl's) and Website CMS's (Drupal, WordPress) Understanding of the ITIL framework or service management methodology Experience in incident management, including owning the response process for urgent issues and ensuring root cause analysis is performed and documented. Hands-on experience with service desk tools, e.g. Jira, Zendesk, ServiceNow. Hybrid working (2-3 days every week in their office in Old Street, London others WFH) UK Citizens ONLY NO sponsorship available. TPBN1_UKTJ