Job Title

Job Description Customer Support Coordinator 26,000 DOE Bedford (hybrid)Full-Time | PermanentAre you highly organised, customer-focused, and ready to join a world-leading consumer brand? Were looking for a proactive Service Admin Coordinator to join a growing team in Bedford. In this role, youll be at the heart of the service and support operationshelping deliver an exceptional customer experience and ensuring that Service Level Agreements are met consistently.Key ResponsibilitiesLog customer support calls received via phone or emailSchedule installations and product demonstrationsManage engineers diaries to ensure efficient planningProcess service contracts accurately and promptlyRaise customer orders (inbound and outbound) for spare parts, ensuring timely delivery and invoicingPrepare and send customer quotationsOversee and manage shared email inboxesProactively handle daily customer queries via phone or emailMaintain organised filing systems and ensure all documents are up to dateKey CompetenciesStrong telephone-based customer service skills with excellent communication abilitiesStrong Administration skills Confident problem solver with a solutions-focused mindsetAbility to multi-task and manage competing prioritiesPersonable, confident, and assertive approachPositive, can-do attitudeYoull be part of a friendly, supportive team within a globally recognised brand. They offer a competitive salary, professional development opportunities, and the chance to play an important role in ensuring their customers receive outstanding service.