Job Title

These award-winning, highly personal funeral directors have earned a trusted reputation for personal care. With genuine family values at its core, the team ensures every loved one is treated with dignity, compassion, and the same warmth they would offer their own. As the business continues to grow, they are looking for a dedicated Funeral Service Assistant to join their supportive and positive working environment. Colleagues enjoy being part of the team, and for the right person, full training and clear opportunities for progression are available. This position is ideal for someone ambitious, flexible, and highly motivated, confident in handling a wide range of duties across locations in Sutton Coldfield and North Birmingham. What we need from you: You must have previous experience working for a Funeral Service provider Experienced working in a mortuary, arranging funerals etc desirable Experience using a Funeral Management system, or similar Experienced with all types of funeral administration essential Good personality, listening and communication skills Professional, compassionate, and supportive of families during challenging times Be a team player, willing to help on other parts of the business when needed What the role involves: Supporting clients and family members by recording their loved ones wishes Updating the FMS (Funeral Management System) with hand notes after meeting with clients Arranging funerals, mortuary and general operative work Taking phone calls and responding to any enquiries via the website Dealing with suppliers Opening and closing the branch Other duties required by the business during busy periods Salary: 24,000 - 26,000 per year. Hours: Working 36.5 hours per week, Monday to Thursday 9am 5pm and Friday 9am 4pm. Some flexibility needed to include weekends and evenings, for which time off in lieu would be given. Benefits: 20 days holiday, plus Bank Holidays Pension scheme Onsite parking Uniform Full support and training Please apply now! TPBN1_UKTJ