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Job Description Job Title: Customer Service RepresentativeLocation: Liverpool - Mersey Chambers with Hybrid WorkingSalary: 25,877 - 27,515 plus up to 2,000 performance-related bonusWorking Hours:Hybrid model with a minimum of 3 days in the office (but your welcome to come in more often if you wish!) including work-life balance meets flexibility with three rotating shift patternsEarly Shift: 8:00am 16:30pmMid Shift: 9:00am 17:30pmLate Shift: 11:00am 19:30pmAn Exciting Opportunity to Kickstart Your Career in Insurance!Are you ready to join an amazing team where every day brings a new challenge and opportunity to grow? This is more than just a job its your chance to build a career, develop your skills, and be part of a high-energy, supportive environment that celebrates success. Were looking for a Customer Service Representative to join our thriving inbound contact centre, specializing in insurance and we want YOU to be part of our journey!What Youll Be Doing: Crushing Your Goals & KPIs: Every day, youll have the chance to hit exciting targets and make a real impact on our teams success. As you grow and improve, so will your salary! Achieving Quality Excellence: Delivering fantastic service will be your superpower. Youll shine in call audits and always strive to meet our high-quality standards. Turning Complaints into Opportunities: Every complaint is an opportunity to WOW a customer. Youll turn difficult situations around with your patience, empathy, and problem-solving skills. Handling Policy Queries & Changes: Youll be the go-to expert for customers seeking clarity or needing to make changes to their insurance policies. Providing VIP Service to Every Customer: Whether helping a regular customer or someone facing a tough time, youll go above and beyond to make their experience amazing. Being a Brand Ambassador: Youll proudly represent our brand and values, creating an exceptional experience for everyone you interact with.What Were Looking For: Motivation & Drive: Youre passionate about providing exceptional service, tackling challenges head-on, and continuously improving. Strong Communication Skills: Youll be on the phone and webchat and youre great at explaining things clearly and making customers feel heard and valued. Empathy & Patience: You can handle tricky situations with grace and always put customers first, especially those who might need a little extra care. Goal-Orientated: You love a challenge and take pride in hitting your targets and achieving your personal best. Attention to Detail: Accuracy matters and youve got an eye for it when it comes to managing insurance policies.Why This Opportunity is So Exciting: Career Growth with Pay Increases: Start with us and watch your career take off! With full training provided, youll gain valuable skills and experience that will set you up for long-term success. Plus, as your experience grows, so does your pay! Join an Amazing Team: You wont just be another employee youll be part of a team thats supportive, friendly, and always pushing each other to be better. Endless Development Opportunities: We believe in continuous growth. As you master new skills and build your expertise, theres always a chance to level up. A Fun and Dynamic Environment: This isnt your average job. With a positive, high-energy vibe, we make work enjoyable while achieving great things together.Why You Should Apply:This is not just a job; its an exciting opportunity to make an impact, develop professionally, and be part of something big. If youre eager to grow, love helping others, and want to be part of a team that values YOU, this is the place for you. Dont miss out on the chance to kickstart your career in the insurance industry with a company thats all about growth, rewards, and success!Ready to Take the Leap?If youre ready to make a real difference, hit new heights, and grow your career with us, we want to hear from you! Apply today and lets make great things happen together.Grow with AcornAt Acorn Insurance, were proud of our Liverpool roots and even prouder of how far weve come. As part of the Acorn Group, we bring over 40 years of specialist insurance expertise to the table. From humble beginnings, weve grown into a national leader, now employing 1,700+ people across the UK andreached a milestone 750 million in total value of insurance policies written in 2024.Were growing fast, with new opportunities emerging every week. That growth is largely due to the values we share:We run through walls for our customers and each otherWe challenge the status quoWe succeed when we help those around us succeedWe decide quickly when the smart thing to do is use our judgementBenefits:35 days holiday (including bank holidays) with additional buy/sell options 24/7 mental health support & free counselling availableGrow with us: Through career fairs, leadership programs, and learning on the go!Flexible benefits, including early access to salary via our internal platformHybrid working options to support work-life balance and individual needsRecognition awards, social events & more Our Commitment to our colleagues: These arent just words theyre the principles we live by. And were proud to back them up with real action, earning recognition and accreditation from leading organisations that share our commitment to people and growth:Mindful Employer championing mental health and wellbeingDisability Confident Level 1 & 2 creating accessible, inclusive opportunitiesMenopause Friendly accredited supporting every stage of lifeArmed Forces Covenant signatory honouring those who serveGreat Places to Work 2024/25 fostering an engaging and positive workplace cultureBest Place to Work for Development proud to be investing in peoples futureBest Place to Work for Women breaking down barriers to women's career progressionIf youre looking for a company with a strong culture, real career progression, and a people-first approach all rooted in the heart of Liverpool Grow with Acorn.A Few Things to Know Before You ApplyWere really excited that youre considering joining Acorn! To help everything go smoothly, here are a couple of things to keep in mind:If your application is successful, we will commence relevant employment checks prior to you commencing employment with us. These will include a standard criminal record check and an insolvency register check. Visa RequirementsBecause our training is quite comprehensive, we can only consider applicants who have at least one year remaining on their Graduate or Post-Study Work visa. At the moment, were not able to offer visa sponsorship. Were Here to Support YouWere committed to creating an inclusive, supportive workplace where everyone can flourish. If you need any adjustments during the recruitment processor once youre part of the teamjust let us know. Whether its flexible hours, adapted equipment, or a bit of extra support, well work with you to make sure you can do your best work.