Job Title

Hello, Thank you for your interested in our L2-L3 Systems Engineer position here at Teleperformance UK. Were looking for a self-driven and proactive Systems Engineer (Level 23) with a genuine passion for technology and problem-solving. This role is ideal for someone who thrives in dynamic environments, takes ownership of their work, and brings solid experience primarily with Microsoft infrastructure and cloud solutions. Youll be part of a team that values initiative, continuous learning, and delivering robust technical solutions that support our evolving business needs.Please note, that we are eager to get to know you even if you dont fully tick all the boxes on the desired skill list below. We value a can-do attitude and desire to learn and actively participate within the teamHours: Full-time 37.5 hours per week, Monday to Friday, office hours, although some weekend and out-of-hour work may be required to assist business needs. The successful candidate may be expected to join an on-call rota.Contract Term: PermanentThe RoleParticipate in the maintenance, monitoring, implementation and decommission of IT systems, including servers, storage and hardware; and provide professional support and knowledge of Teleperformance systems to internal business units and clients. They will submit recommendations for system improvements, including security, to IT management team and help maintain the optimal operational environment of the Teleperformance IT Systems. Objectives of the roleSupport and improve operational IT systems, implement new and decommission old solutionsProvide 2nd - 3rd Line support for IT systems, infrastructure and Cloud technologiesHelp design new solutions, based on operational requirementsknowledge of the following IT components/Solutions: Windows Server 2016+, AD Domain Services, DHCP, DNS, Azure, GPO, VMWare, Hyper-V (desires), Exchange, M365, Email Filtering & Web Filtering (desired), MECM/TANIUM (desired), Veeam Backup, overall AV Solutions (Trend, Falcon CS), Monitoring & DEX platforms such as SolarWinds, ControlUp, Splunk, Strong Hardware proficiency (Ex: Synergy, Nimble, Brocade, Service BAU requests.Securing systems to Cyber Essentials, PCI DSS and ISO27000 standards through audits, vulnerability scanning and remediationDocumentation, creation, update and keeping to date. Assist in the migration from, consolidation of and/or decommission of legacy systemsThe Ideal CandidatePersonal competenciesAt least 3-5 years IT Systems Team / 3rd Line Infrastructure Support experienceStrong troubleshooting, analytical and support skillsOrganised, efficient and able to prioritise tasks / plan own timeStrong communication skills both verbal and writtenBe able to think out of the box, providing creative ideas and solutions Team player and driven by success, aiming for quality serviceExperience in a Call Centre environment or similar would be advantageousRequired skillsSC clearance / SC clearance capable is a big advantage. Windows Server 2016+, configuration, administration and supportHardware support, including racking / (un)rackingMicrosoft Azure ServicesConditional access knowledge is desirableOther cloud platforms are desirableWindows Domain Services AD Services, DHCP, DNS, Sites & ServicesExperience with VMware and some Hyper-VOther Hypervisors are desirableExperience with MECM is desirableExperience with Tanium is desirable Experience with Anti-Malware solutions, e.g. Falcon CSSystem Monitoring and centralized logging, e.g. SolarWinds, Splunk, ControlUp, ChronicleWindows Terminal Server / RDS desirableLinux administration desirableKnowledge and experience of Role Based AccessMS Azure Associate/Expert desirableTeleperformance is a worldwide leader in multichannel customer experience management. We are experts in the call centre services industry and add value to our clients service by delivering great customer service and solutions on their behalf. Weve been providing superior customer care for leading brands throughout the world since 1978 and every year we interact with more than 35% of the worlds population.