Job Title

Senior IT Engineer - Reigate Location: Reigate (Hybrid - 3 days on-site per week) Salary: Up to 40,000 per annum Type: Full-time, Permanent About the Role We are looking for a skilled and customer-focused Senior IT Engineer to join our growing Managed Service Provider team based in the Reigate area. This is a hybrid role, with three days per week required on-site, supporting a diverse range of clients and helping to drive high-quality service delivery across the business. You'll act as an escalation point for the 1st/2nd line teams, resolve complex technical issues, and contribute to continuous service improvement. This position is ideal for someone who thrives in a fast-paced environment and enjoys working with a wide range of technologies. Key Responsibilities Provide high-level technical support across Windows, Microsoft 365, networking, and cloud environments Act as an escalation point for junior service desk engineers Manage and resolve complex incidents and service requests within agreed SLAs Support client onboarding, migrations, and project delivery tasks Monitor, maintain, and troubleshoot client infrastructure (remote and on-site) Ensure accurate documentation of systems, processes, and incident resolutions Build strong relationships with clients, ensuring professional and proactive service Propose and implement service improvements to enhance efficiency and reliability Desirable Experience We are particularly interested in candidates with previous experience in: Managed Service Provider (MSP) environments , or in the Education sector , or a combination of both This background will help you excel in handling varied client needs and complex multi-site technical environments. Technical Skills (Desired) Strong knowledge of Microsoft 365, Azure AD/Entra ID Windows Server administration (AD, DNS, DHCP, GPO) Networking fundamentals (VLANs, firewalls, switches, Wi-Fi) Virtualisation technologies (Hyper-V, VMware) Backup technologies and monitoring tools Ticketing systems and ITIL best practices What We're Looking For Strong communication and customer service skills Ability to work independently and as part of a collaborative team A proactive, solutions-focused mindset Full UK driving licence desirable (for occasional site visits) Benefits Salary up to 40,000 Hybrid working (3 days on-site in Reigate) Training and professional development opportunities Opportunity to work with modern technologies and varied client environments Supportive, friendly team culture TPBN1_UKTJ