Job Title

Job Description To support our Customer Care team we are searching for a Customer Care Consultant Italian to be based in our London office.What You Will DoAct as a brand ambassador for the LuxExperience group ensuring an outstanding service and shopping experience to build lasting relationships with our customersAssist German and Italian speaking customers with their enquiries via phone, email and web messaging, always adhering to service levelsProvide personalised, accurate responses to proactively anticipate and prevent future barriers for a seamless customer experienceAdherence to processes and guidelines for consistent and efficient customer resolution, using order management systems and customer care tools to obtain informationMaintain customer relationships, complete follow up as required to offer Customer Care support post-orderCustomer centric approach required; highlight negative customer impactsConvert product enquiries to orders whilst introducing additional product options for an enhanced customer experienceCollaborate professionally with internal colleagues and departmentsAttend training sessions to expand your Customer Care knowledge, always representing Customer Care and LuxExperience with the utmost professionalismEscalate potential complaints to your manager for support and efficient resolutionWho You ArePrevious experience in customer facing luxury sales and service, ideally in a contact centre environmentNative level proficiency in English and Italian (written and spoken), additional fluency in French, German or Spanish is a plusExcellent communication skills, capable of building rapport with customersTakes initiative, able to handle complex customer issues and adhere to customer data regulationsProficient with Microsoft Office, displays strong computer and keyboard skillsProfessional, well organized and a good team player - flexible, reliable and consistentMust demonstrate an appreciation and understanding of the importance of customer care as a function within the businessExcellent attention to detail, articulate with good spelling and grammarWhat We OfferPerformance bonus schemes dependant on the type of role you are in A pension that both you and the company contribute too A portal with an array of discounts on things like theme park and cinema tickets Our famous staff discount along with exclusive staff sales Private healthcare for you and your family A chance to be part of a fun and caring team that support each other