Job Title

Getronics is a global leader in technology solutions with a team of over 4,000 colleagues in 22 centres, providing comprehensive end-to-end services across the globe. Our mission is to deliver and continually evolve reliable IT services and solutions to empower organisations to maximise their business potential.We have an exciting opportunity for a Onsite Engineer to join our team in Edinburgh and Glasgow!What we can give you:37.5-hour working week with flexible working options, giving you that much needed work/life balanceGreat opportunities for career progressionMust be willing to commute between Edinburgh and Glasgow!25 days holiday (with the opportunity to buy/sell extra days) plus statutory bank holidays.Full training provided as part of robust induction process, including opportunities for continual development with our NorthStar online learning platform which has over 80,000 courses available.Employee Referral SchemeFlexible benefits package that aims to offer something for everyone.GetVibes – our active listening program enabling us to connect and listen to feedback from all colleagues, as a business we then work together to devise action plans to continually improve and develop Getronics!To give back to the community and in support of our global ESG programme, you’ll be given 1-day paid leave to participate in local volunteering projects.Company Pension Scheme, plus life assurance, and access to our free Digital GP app via AvivaPrivate medical cover after 12 monthsGlobal Recognition Program – 40+ awards were made last year in the UK under our RecogniseMe scheme.What to expect:Ability to respond and resolve all assigned calls within prescribed SLA’sAbility to take action and escalate any issues that cannot be resolved or are in danger of not meeting SLA’sLiaise with Service Desk and client’s infrastructure teams for the resolution of customer issuesAbility to identify root cause issues from a desktop perspective and escalate to engineering teams accordingly, install and configure computer hardware operating systems and applicationsResponsible for providing support, including procedural documentation and relevant reportsUpdate Call Management System, clearly specifying progress and resolution detailsInstall and configure desktop/laptop products into network environment, along with monitoring and maintaining computer systems and networksAbility to prioritise and manage many open cases at one time, and work continuously on a task until completionWhat we expect from you:Relevant experience working in an IT support roleStrong communication skills with clients, colleagues and managementYou will take on full responsibility, with customers at your focus, and the ability to make good judgementsAbility to take initiative.Time managed and organised, you can meet SLA’s that are prescribes and take appropriate action to ensure none of them are exceeded.Ability to work as a team with colleagues, buildings strong relationships with customers and other professionals, such as software developersStrong analytical capability, ability to demonstrate practical troubleshooting and problem analysis techniquesExcellent organisational, prioritising, and managing workload skillsMicrosoft Windows operating systemsThis role will be split between two sites and the schedule will be discussed during interview stage!If you think you have 75% or even 90% of what we are looking for and know you are capable of the responsibilities and duties at hand, we encourage you to apply! Not all applicants require 100% of what we expect. This will prove you are willing to develop, learn and grow professionally and personally.What to do next:If this ticks your boxes, and you are looking for a new and exciting opportunity, then please apply below with a copy of your CV and your contact details. We would appreciate a short message as to why you are interested in the position and Getronics!As a business, we offer an Employee Referral Programme, if you have someone in your life you think would be a perfect fit then send them a link to the career’s webpage.If you would like to ask any questions regarding our vacancies, Getronics as a business, or anything else, please don’t hesitate to get in touch. The Talent Acquisition team will be available on 0141 814 1055 or alternatively, email into weallmakeuk@We are committed to equal opportunities for all staff and applications from individuals are encouraged, regardless of age, disability, gender, sexual orientation, race, religion, or belief, relationship status, and families.