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Who are we? Howden is a collective – a group of talented and passionate people all around the world. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of over 20,000 employees spanning more than 100 countries. We're moving from strength to strength, expanding our global reach and growing both organically and through strategic, high-quality mergers and acquisitions. By bringing together diverse expertise and perspectives, we're enhancing our unique culture and values, whilst continuing to expand our capability to innovate, and deliver exceptional solutions for our clients.The Role:Working in conjunction with Senior Technicians, the job holder is responsible for managing the administration and support processes in relation to clients’ insurance requirements. This is done in accordance with Group policy to achieve targets, develop the business, and deliver an excellent and comprehensive service.As a Master Technician, you will demonstrate your extensive experience and expertise to manage sophisticated technical tasks and projects within the insurance sector. You will work independently and as part of a team to ensure the accurate and efficient processing of insurance documents and support the development of standard processes within the organisation. Your role is crucial in providing technical support and mentorship to other technicians and ensuring compliance with industry standards and regulations.What you'll be doingImplementing the operating plan for their areaManaging assigned projects and contributing to other projects as requiredProviding relevant management information to the management team as requiredSupervising output within their area of responsibility to ensure it meets agreed service and quality standardsAssisting in the creation of comprehensive broking, client, and other types of documentsStaying informed of all regulatory and legal changes impacting the roleEnsuring up-to-date records are maintained at all times on the company systemsDeveloping positive relationships with divisions and acting as a critical issue point within their areas of responsibilityActively undertaking personal development to ensure up-to-date knowledge and understanding of standard methodologiesRemaining aware of external, industry, legal, and regulatory developments to ensure practices and outputs are of a sufficiently high standardWho we're looking forExperience in a similar role is crucialGood understanding of the Lloyd's and London marketProficient IT skills, including but not limited to Microsoft Word, Excel, and PowerPointAbility to undertake and demonstrate competence in technical training as required by the industry regulatorStrong understanding of FCA regulations as they pertain to insurance intermediariesAttention to detail with the ability to produce accurate documentationAbility to work effectively within a team and answer queries from less experienced members of staffPrioritisation and organisational skillsSelf-motivatedAbility to communicate effectively, both verbally and in writing, with internal and external partnersQualifications:GCSEs (or equivalent) including English and Maths crucialA-level Grade A-C (or equivalent)Progression towards gaining professional qualifications is desired but not essentialWhat do we offer in return?A career that you define. At Howden, we value diversity – there is no one Howden type. Instead, we’re looking for individuals who share the same values as us:Our successes have all come from someone brave enough to try something newWe support each other in the small everyday moments and the bigger challengesWe are determined to make a positive difference at work and beyondDiversity and InclusionAt Howden we value diversity - there is no one Howden ‘personality type’. Instead, we’re looking for individuals who share the same values as us:Our successes have all come from someone brave enough to try something newWe support each other, in the small everyday moments and the bigger challengesWe are determined to make a positive difference, at work and beyondWe consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness, and respect – regardless of age, disability, race, religion or belief, gender, sexual orientation, marital status, or family circumstances. Reasonable adjustmentsWe're committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours* or hybrid working*. If you're excited by this role but have some doubts about whether it’s the right fit for you, send us your application – if your profile fits the role’s criteria, we will be in touch to assist in helping to get you set up with any reasonable adjustments you may require.*Not all positions can accommodate changes to working hours or locations. Reach out to your Recruitment Partner if you want to know more.Our sustainability promiseWe’re on a life-long journey to become an ever-more sustainable group. It's a commitment to taking care of our people and the world we live in, to doing good business, and to making a positive impact wherever we can. Our governance processes, company policies, and review systems are all geared towards our goal of making a positive impact in the world. You can read more about our sustainability work here.