Administrator Administration and Business Support - Willows Care Home Contract:PermanentSalary:29,000 Per AnnumShift Type:DaysContracted hours:40Willows Care Home is a friendly, modern nursing home in a residential area of Romford, providing person-centred nursing, dementia, palliative and short-term care. The home combines comprehensive facilities with a warm, homely atmosphere to ensure comfort, dignity and compassionate support for all residents.Be the friendly face that keeps everything running smoothly become our Administrator at Willows Care Home!At Willows Care Home, we know that running a great care home starts with a well-organised, professional team behind the scenes. As our Administrator, youll work closely with the Home Manager and senior team to ensure the home runs efficiently, while being a welcoming and reassuring presence for residents, families, and visitors.Role: AdministratorLocation:Willows Care Home, 229 London Road, Romford, Essex, RM7 9BQSalary: 29,000 per annumHours:40 hours per week, Monday to Friday, 8.30am to 5.00pmIn this essential role, youll lead the front-of-house operations, acting as the first point of contact for visitors and phone enquiries. Youll also coordinate with internal teams, external agencies, and partner organisations to support resident admissions and day-to-day running all with a warm, professional approach.What youll be doing:Greeting visitors, families, professionals, and suppliers with a friendly, professional mannerManaging incoming calls and emails with confidence and careSupporting the Home Manager and senior team with vital administrative dutiesLiaising with the finance, HR, marketing teams, and external partners like GPs, hospitals, and social servicesConducting show-arounds for prospective residents and supporting the admissions processLogging enquiries and ensuring timely follow-up with potential residents and familiesMaintaining accurate electronic records and documentationHelping the administration team keep internal communications and systems running smoothlyWhat youll bring:Excellent communication and interpersonal skills both face-to-face and on the phoneA warm, approachable, and professional attitudeStrong organisational skills with great attention to detailConfidence using multiple IT systems and office softwareExperience working in a busy administrative or front-of-house roleThe ability to multitask and stay calm under pressureWhy join Canford Healthcare?Were a family-run care provider with values that truly matter: Care, Family, Honesty, and Commitment.Youll join a supportive, collaborative team where every person is valued and encouraged to do their best work in a positive environment.Ready to be the friendly face that makes a difference?Apply now and become our new Administrator.
Job Title
Administrator