Job Title

Service Desk Engineer – Hybrid (2 days/week in St Ives, Cambridgeshire)Up to £35,000/yearWe’re looking for an ambitious Service Desk Engineer with MSP experience to join a growing team. This is a great opportunity to build on your technical skills, gain Microsoft certifications, and progress your career in a supportive, forward-thinking environment.What you’ll bring:Experience working within a Managed Service Provider (MSP) or fast-paced IT service deskStrong knowledge of Microsoft 365 (Outlook, Teams, SharePoint, OneDrive)Good grasp of Windows OS support and basic networking (DNS, DHCP, VPN)Excellent communication and customer service skillsAbility to problem-solve, prioritise, and adapt in a busy environmentNice to have:Familiarity with ITSM platforms (Halo, Autotask, ServiceNow)Experience using RMM tools for monitoring & remote supportITIL awareness or certificationMicrosoft Fundamentals certifications (MS-900, AZ-900, SC-900)What’s in it for you:Professional development – support with Microsoft certificationsA people-first culture with genuine career progression opportunities23 days holiday (plus bank holidays and your birthday off)Private medical cover (Bupa) via salary sacrificeElectric car scheme & modern, spacious officesPension scheme & life assurance coverHybrid working – ideally 2 days per week in our St. Ives officeIf you’re looking to grow your career in IT within a collaborative, supportive MSP environment, we’d love to hear from you.Apply now to take the next step in your IT career.