Job Title

Technical Support Team Lead | Wymondham | £45k | Automotive TechnologyStep into a high-impact technical role supporting world-leading automotive and motorsport organisations.We’re looking for a Technical Support Team Lead who thrives on solving complex problems in real time and enjoys working directly with customers. This role is ideal for someone from a field service, IT, or systems background who’s confident under pressure, loves troubleshooting, and is motivated by making things work better.You’ll take ownership of technical support issues, collaborate with project and commercial teams, and drive improvements in the way we deliver support. This is a hands-on role where you’ll have the chance to grow into customer-facing or product development opportunities in the future.What you’ll be doingDiagnose and resolve complex technical issues across IT, networks, and hardwareAct as a subject matter expert for colleagues and customers, providing confidence and clarity under pressureCollaborate with project and commercial teams to prioritise support requests effectivelyShare knowledge and mentor colleagues through hands-on troubleshooting and project supportIntroduce process improvements, automation, and documentation that make the support function smarter and more efficientWhat you’ll bringStrong cross-disciplinary troubleshooting skills across IT, networks, and hardwareExperience working in customer-facing environments where you’ve solved problems on the spotEvidence of project ownership, mentoring, or taking the lead on technical initiativesA proactive, root-cause mindset with the drive to improve systems, processes, and workflowsExperience with scripting/automation or process optimisation would be a big advantageAn interest in automotive, motorsport, or simulation technologies is highly desirableSalary & BenefitsSalary up to £45,00025 days holiday plus bank holidaysState-of-the-art facilitiesFree on-site parkingPension & healthcareLife AssuranceStudy support and professional development opportunitiesFriendly and collaborative team cultureAdditional company benefits