Job Title

At Paragon, we turn spaces into experiencesand were looking for an Audio-Visual Service Desk Engineer who brings the same passion for excellence that we bring to every client, every room, every connection.If youre driven by delivering flawless experiences, obsessed with detail, and energised by solving problems before most people spot them, you might be exactly who were looking for.Find out exactly what skills, experience, and qualifications you will need to succeed in this role before applying below.The OpportunityAs our Audio-Visual Service Desk Engineer, youll be the first point of contact for all AV-related supportowning incidents, tackling challenges head-on, and ensuring our clients experience seamless, world-class AV performance every time.Youll also play a pivotal role in shaping the future of our AV support ecosystem, helping scope and build a new AV support process and system alongside our Project Management teams.This is a role for someone who thrives in fast-moving environments, communicates with impact, and takes personal pride in delivering above expectations.What Youll Do Technical Support & TroubleshootingDeliver first- and second-line support across AV systems: VC, digital signage, meeting room tech, and live eventsDiagnose and resolve issues remotely, by phone, or onsiteEscalate complex faults effectively, ensuring swift resolutionOwn and manage service desk tickets through tools like ServiceNow, Jira, or Monday.com System Maintenance & MonitoringManage Paragons AV remote management platformMaintain configuration documentation, asset records, and change logsSupport deployment and configuration of new AV hardware and softwarePartner with Project and AI teams to support the rollout of our smart service desk AI bot Client & Stakeholder SupportDeliver exceptional end-user support and trainingCollaborate with IT and Facilities to ensure seamless system integrationCommunicate clearly with stakeholders at every step Incident & Request ManagementLog and track all tickets with accuracy and professionalismSpot trends and contribute to system improvementsDevelop knowledge base articles and SOPsWho You AreA confident, articulate, and solutions-driven professional with a natural ability to build trust and deliver excellence. Youll bring:A strong technical understanding of AV and/or IT systemsA calm, customer-centric approach to diagnosing and resolving issuesExceptional verbal and written communicationStrong organisational skills and a passion for accuracyCuriosity and a hunger to learncontinuously growing your technical and commercial knowledgeThe ability to translate requirements into actionable insights for vendors and clientsA self-starter mindsetindependent, collaborative, assertive, and diplomaticThis is a permanent opportunity paying 32-38KHybrid - 4 days a week in office (Central Manchester)Devonshire is an equal-opportunity employer, and we encourage job applications from people of all backgrounds. All qualified applicants will receive consideration regardless of gender, race, religion, age, disability, sexual orientation or marital status.We recognise how challenging this current job market is for candidates, and Paragon Talent Solutions are therefore striving to provide the best candidate experience we can.If you are interested in this opportunity, we kindly request that you apply via this LinkedIn advert, as opposed to sending us an email or LinkedIn direct message.We are eager to ensure that each candidate application is considered fairly, and receives a consistent experience. Unfortunately, we cannot ensure this standard if you enquire about a role via email or LinkedIn message, as it falls outside of our established process