Job Title

First Line Support Analyst | 27K-30K DOE | Hybrid (3-5 Days in Office) | Career GrowthGerman speaking skills desirable but not essentialWhile professional experience and qualifications are key for this role, make sure to check you have the preferable soft skills before applying if required.Were on the lookout for a First Line Support Analyst to bolster a small, hardworking IT support team in a large well known retail business. This is a brand-new role, created to strengthen the department and improve service delivery. If you're passionate about IT, customer service, and problem-solving, this could be the perfect opportunity for you!Why Join?Fast Progression Hands-on training, real-world experience, and a clear path into Second Line SupportInternal IT Support Supporting a large branch network across the UK, with some international involvementBroad Technical Exposure Work with Windows, iPhones, Active Directory, MDM, Azure AD, Exchange, and hybrid domainsBe the Face of IT First point of contact for users, troubleshooting issues, and delivering excellent customer serviceWhat You'll Be Doing: Providing first-line technical support to internal users across the business Diagnosing & troubleshooting IT issues via phone, email, and ticketing system (handling 10-40 tickets a day) Managing Active Directory, Azure AD, and Exchange, including new user setups Supporting Windows and iPhone users, plus mobile device management (MDM) Assisting with Meraki networking, hybrid domain management, and on-prem/cloud environments Working closely with the infrastructure team on projects and learning as you goWhat Were Looking For:IT Support Experience Ideally 1st Line, but 2nd Line knowledge is a bonusCustomer Service Focus If youre great with people, well help you with the tech!Tech Enthusiast Logical problem solver, loves troubleshooting, and enjoys learningKnowledge of Active Directory, Azure AD, Exchange, and Meraki is a big plusGoogle it & Figure it Out Mentality We dont throw people in at the deep end but sometimes it happens!German speaking skills desirable but not essentialThe Details: Salary: 27K-30K DOE (30K for more 2nd Line experience) Location: Office-based 3-5 days per week (Flexible) On-Call: Potentially, based on performance (Small rota) Bonus: Performance-based, typically after 12 months Training: On-the-job & support from the Infrastructure team If you're a tech-savvy problem-solver who thrives in a fast-paced, hands-on environment, APPLY NOW!