Job Title

Position: IT Support Specialist (Second Line) Are you the go-to person when complex IT issues arise? Do you thrive in environments where no two days are the same? Were on the lookout for a Second Line Systems Engineer to strengthen our technical support team in Cornwall. Youll be part of a close-knit group that keeps hundreds of users across multiple businesses up and running every single day. This is a hands-on role where youll troubleshoot, advise, and deliver practical solutions, whether remotely from the helpdesk or occasionally on-site with clients. A Typical Week Might Involve Investigating technical escalations that 1st Line engineers cant resolve. Supporting clients networks, servers, and cloud systems to keep operations running smoothly. Assisting with infrastructure upgrades and new software rollouts. Collaborating with senior engineers on project planning and technical delivery. Monitoring system performance and identifying potential security or performance risks. Sharing knowledge with colleagues and helping less experienced technicians grow. Keeping documentation accurate and up to date. Skills & Background At least 2 years in a technical support or IT service role. Confidence working with Microsoft 365 (Exchange, SharePoint, OneDrive, Azure AD). Strong understanding of networks (LAN/WAN, VLAN, VPNs, Wi-Fi, IP addressing). Familiar with backup technologies and cloud-based storage. Comfortable managing Windows Server environments (Active Directory, DHCP, DNS, GPOs, etc.). Experience within a Managed Service Provider. Full UK driving licence. Technical certifications such as CompTIA A or equivalent. What Youll Get Competitive salary 25 days holiday plus bank holidays (with increases for long service) Company pension, life insurance and private health cover Regular social and team-building events If you think this is the right role for you, APPLY NOW55b20050-bc17-4e5d-bfce-3c406318dffc